ServiceNow Architect: AI-Driven Platform & Governance Hybrid

HCLTech; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

HCLTech is seeking an experienced ServiceNow Architect to lead platform strategy, solution design, AI architecture, and enterprise integrations in a highly regulated European environment. You will define the target-state architecture, governance standards, and ensure scalable, secure, and compliant ServiceNow implementations.

Ideal candidates have 10+ years IT experience with 5+ years as a ServiceNow Architect, and proven experience in regulated industries such as Banking, Insurance, or

Qualifications

• Proven experience designing ServiceNow solutions and roadmaps.
• Strong background in AI/GenAI architecture and governance.
• Experience with GDPR compliance and enterprise security frameworks.
• Ability to mentor teams and establish architectural standards.

Responsibilities

• Define end-to-end ServiceNow solution architecture and roadmap.
• Design scalable platform landscapes and integration frameworks.
• Lead architecture reviews and governance boards.
• Design AI-driven workflows leveraging Now Assist and GenAI capabilities.
• Define integration patterns across ServiceNow and enterprise apps.
• Ensure GDPR and operational resilience compliance.
• Mentor development teams and set architectural standards.

Skills

ServiceNow Architecture

AI/ML Architecture

Security & Compliance

Governance & CMDB

Job description

HCLTech is seeking an experienced ServiceNow Architect to lead platform strategy, solution design, AI architecture, and enterprise integrations in a highly regulated European environment. You will define the target-state architecture, governance standards, and ensure scalable, secure, and compliant ServiceNow implementations.

Ideal candidates have 10+ years IT experience with 5+ years as a ServiceNow Architect, and proven experience in regulated industries such as Banking, Insurance, or