ServiceNow UX Lead - Hybrid Strategy & Governance

Deutsche Bank AG; Birmingham; Ibrido; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Competitive salary

30 days holiday + bank holidays

Private healthcare

Flexible benefits

CSR volunteering leave

Descrizione del lavoro

Deutsche Bank AG is seeking a ServiceNow User Experience Lead in Birmingham to shape a stable, high-quality UX across the global PlatformNow platform. You will collaborate with engineering, operations and business teams to ensure intuitive, accessible solutions aligned with governance and enterprise UX principles.

You will lead UX governance forums, define standards, and work with product owners and architects to deliver consistent experiences across portals and workflows.

Competenze

• Experience with the ServiceNow platform and UX outcomes.
• Strong knowledge of UX principles, methodologies, and best practices.
• Understanding of ITSM, ITOM, ITAM, CMDB and Service Request modules.
• Working knowledge of platform configuration: flows, business rules, client scripts, UI policies.
• Familiarity with incident, problem, change and request management processes.
• Strong communication and stakeholder management skills.

Mansioni

• Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform.
• Act as the ServiceNow UX authority in governance forums, driving high-quality and consistent user experiences.
• Establish and lead ServiceNow UX governance, including design authority forums and solution intake.
• Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX/OCM teams to shape UX decisions across portals, workspaces, and workflows.
• Review and guide UX designs and implementations to ensure usability and accessibility.
• Lead complex cross-functional initiatives with autonomy, influencing platform standards and outcomes.

Conoscenze

ServiceNow UX

UX principles

ITSM/ITOM/ITAM/CMDB/Service Request

Platform configuration

Stakeholder management

Descrizione del lavoro

Deutsche Bank AG is seeking a ServiceNow User Experience Lead in Birmingham to shape a stable, high-quality UX across the global PlatformNow platform. You will collaborate with engineering, operations and business teams to ensure intuitive, accessible solutions aligned with governance and enterprise UX principles.

You will lead UX governance forums, define standards, and work with product owners and architects to deliver consistent experiences across portals and workflows.