ServiceNow Technical Consultant (contract)

Nelson Frank; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology consulting firm is seeking a ServiceNow Technical Consultant to support the delivery of ServiceNow implementations across multiple client engagements. The ideal candidate will have hands-on experience in configuring the ServiceNow platform, technical leadership during upgrades, and a strong understanding of ServiceNow modules. This role offers hybrid/remote options depending on client needs and is suited for those comfortable working autonomously in a contract position.

Qualifications

• Strong hands-on experience as a ServiceNow Technical Consultant or Senior Developer.
• In-depth knowledge of ServiceNow architecture and JavaScript scripting.
• Proven experience delivering ServiceNow implementations in client-facing environments.

Responsibilities

• Design and deliver technical ServiceNow solutions aligned to client requirements.
• Provide technical leadership and guidance during implementations and upgrades.
• Troubleshoot and resolve complex technical issues.

Skills

ServiceNow Technical Consultant

ServiceNow architecture and scripting (JavaScript)

Integrations and data migration

Client-facing environments

Autonomous work

Tools

ServiceNow

REST/SOAP APIs

Job description

Job Title: ServiceNow Technical Consultant
Location: London (Hybrid/Remote options depending on client needs)
Contract Length: 6-12 Months

Overview:

We are seeking an experienced ServiceNow Technical Consultant to support the delivery of ServiceNow implementations and enhancements across one or more client engagements. This role will suit a hands‑on consultant who can work across the full delivery lifecycle, from design through to build and deployment.

Key Responsibilities:

• Design and deliver technical ServiceNow solutions aligned to client requirements
• Configure and customise the ServiceNow platform, including workflows, business rules, client scripts, UI policies, and integrations
• Provide technical leadership and guidance during implementations and upgrades
• Translate functional requirements into robust technical designs
• Build and support integrations using REST/SOAP APIs and middleware where required
• Ensure solutions adhere to ServiceNow best practices and platform standards
• Support testing, UAT, deployment, and post-go-live activities
• Troubleshoot and resolve complex technical issues
• Produce technical documentation and contribute to knowledge sharing

Key Skills & Experience:

• Strong hands‑on experience as a ServiceNow Technical Consultant or Senior Developer
• In-depth knowledge of ServiceNow architecture and scripting (JavaScript)
• Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM)
• Proven experience delivering ServiceNow implementations in client‑facing environments
• Experience with integrations, data migration, and platform configuration
• Comfortable working autonomously in a contract role

Desirable:

• ServiceNow certifications (CSA, CAD, CIS)
• Consulting or systems integrator background
• Experience working in Agile delivery environments
• Previous contract experience

Start Date: ASAP (or flexible for the right candidate)