ServiceNow Technical Architect

Accenture UK; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

25 days vacation

Fitness classes app

Gym discounts

Private medical insurance

Charitable leave

Job summary

Accenture in London seeks a ServiceNow Technical Architect to lead end-to-end architecture, governance, and delivery across ITOM, IRM, CSM, TSM and related AI capabilities. You will define target architectures, mentor teams, and work with sales on presales.

The role requires ServiceNow certifications, strong integration and cloud experience, and a proven track record in large-scale transformation programmes. Excellent client-facing and leadership skills are essential.

Qualifications

• ServiceNow certifications in ITSM/CSM/IRM and Developer/Admin tracks are preferred.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Experience leading large-scale ServiceNow transformation programmes.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.

Responsibilities

• Lead end-to-end architecture, design and governance of ServiceNow solutions across ITOM, IRM, CSM, TSM, AI capabilities and related frameworks.
• Ensure delivery aligns with scope, objectives, enterprise standards, and best practices.
• Act as trusted advisor to clients on platform adoption, roadmap, and digital transformation initiatives.
• Define target architecture and blueprints enabling scalable, resilient operating models.
• Lead architecture discussions, workshops and technical design reviews with stakeholders and executives.
• Drive platform innovation with AI, automation, predictive analytics and Agentic AI.
• Own complex technical decisions, risks, integrations and governance.
• Guide development teams through design, implementation and deployment phases.
• Collaborate with sales/accounts on presales, demonstrations, proposals and technical estimations.
• Mentor architects, developers and consultants to foster technical excellence.

Skills

ServiceNow Admin Certification

ServiceNow Developer Certification

ITSM

CSM

IRM

Technical Architect certification

Integration architecture

Cloud technologies

Enterprise platforms

Large-scale transformation

Pre-sales

Job description

ServiceNow Technical Architect

Location: London

Career Level: 8-6

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a Team

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

As a ServiceNow Technical Architect, you will:

• Lead the end-to-end architecture, design, and technical governance of ServiceNow solutions across IT Operations Management (ITOM), Integrated Risk Management (IRM), Customer Service Management (CSM), Telecommunications Service Management (TSM), AIOps, Now Assist, and Agentic AI capabilities.
• Ensure solution delivery aligns with agreed scope, business objectives, enterprise architecture standards, and ServiceNow best practices.
• Act as a trusted advisor to clients, providing strategic guidance on ServiceNow platform adoption, roadmap planning, and digital transformation initiatives.
• Define target architecture and solution blueprints that enable scalable, resilient, and service-aware operating models.
• Lead architecture discussions, workshops, and technical design reviews with client stakeholders and executive leadership teams.
• Drive ServiceNow platform innovation by leveraging AI-powered capabilities, automation, predictive analytics, and Agentic AI frameworks.
• Take ownership of complex technical decisions, architecture risks, integration strategies, and platform governance activities.
• Guide the development teams through design, implementation and deployment phases
• Collaborate with sales and account teams to support presales activities, solution demonstrations, proposal responses, and technical estimations.
• Mentor architects, developers, and consultants, fostering technical excellence and continuous knowledge sharing.

Drive innovation and adoption of emerging ServiceNow capabilities.

• Contribute to organisational thought leadership through whitepapers, architecture patterns, accelerators, reusable assets, and community engagement.

We are looking for experience in the following skills:

ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory

Strong knowledge of integration architecture, cloud technologies and enterprise platforms.

Experience leading large-scale ServiceNow transformation programmes.

Ability to translate business outcomes into scalable technical solutions.

Excellent client-facing, presentation and leadership skills.

Strong pre-sales experience with expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM). Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives would be highly advantageous.

• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Understanding of and experience selling to enterprise IT architecture.
• Exhibits strong technical expertise in designing and delivering scoped application
• SC clearance is desirable, or the ability to obtain SC clearance is required.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

#LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.