ServiceNow Lead Developer

Accenture UK; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days vacation per year

App-based fitness classes

Private medical insurance

Job summary

Accenture in London is seeking a ServiceNow Lead Developer to drive the design and delivery of complex ServiceNow solutions. You will lead development across ITOM, ITSM, CSM, IRM, and AI-enabled workloads, mentoring teams and ensuring best practices.

Join a global technology leader offering a competitive salary, extensive benefits, and opportunities to work with cutting-edge platforms in a fast-paced, collaborative environment.

Qualifications

• Strong hands-on ServiceNow development experience.
• ServiceNow certifications in System Administration, ServiceNow Certified Application Developer, ITSM/CSM/IRM implementations.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong understanding of platform architecture and integration patterns.
• Excellent stakeholder management and communication skills.
• Expertise across ITSM, ITOM, IRM, CSM, TSM; advantageous AI capabilities.

Responsibilities

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI‑enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI‑powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

Skills

ServiceNow development

ServiceNow Certification

Integration architecture

Cloud technologies

Client-facing

JavaScript

Flow Designer

IntegrationHub

REST

SOAP

Tools

Flow Designer

IntegrationHub

REST

SOAP

Job description

Job: ServiceNow Lead Developer

Location: London

Career Level: 8-9

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a Team

You’ll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting‑edge technologies and will have the opportunity to develop a wide range of new skills on the job.

This role exerts a company‑wide cross‑functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in‑line with best practice across all engagements.

As a ServiceNow Lead Developer, you will:

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI‑enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI‑powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

We are looking for experience in the following skills:

• Strong hands‑on ServiceNow development experience.
• ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client‑facing, presentation and leadership skills.
• Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks.
• Experience delivering enterprise‑scale ServiceNow implementations.
• Strong understanding of platform architecture and integration patterns.
• Excellent stakeholder management and communication skills.
• Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives would be highly advantageous.

• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Understanding of and experience selling to enterprise IT architecture.
• Exhibits strong technical expertise in designing and delivering scoped application
• SC clearance is desirable, or the ability to obtain SC clearance is required.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

#LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.