Service Management Consultant - Specialist / Associate Manager

WeAreTechWomen; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Accenture is hiring a Service Management Consultant to join our London/Manchester teams. You will play a key role across the Service Management lifecycle, designing, delivering and continuously improving service solutions for diverse clients.

You will apply strong analytics to translate client issues into actionable challenges, assess ITSM tooling, and craft roadmaps for maturity and transformation while guiding organisational change and service catalog design.

Qualifications

• ITIL V3 certs required (V3 expert & V4 preferred).
• Experience designing and managing SIAM.
• Experience with ITSM tooling (ServiceNow, BMC Helix, etc.).
• Experience designing and managing a CMDB.
• Experience with large-scale transformation and managed services.
• Strong communication and stakeholder management.
• Familiar with digital workplace trends like cloud journeys and AI.

Responsibilities

• Play a key role across the Service Management lifecycle; from strategy to design, delivery and continual improvement.
• Use strong business analytics to distill client issues into key challenges.
• Provide capabilities for assessing and selecting ITSM tools and products.
• Create a roadmap for Service Maturity, Transformation and Improvement with client alignment.
• Gather requirements and guide on designing Service Management as a strategic asset.
• Design a Service Catalogue to enable IT-business communication.
• Consult on, design, and lead ITSM and SIAM frameworks with tooling architects.
• Process design, workflow simulation, and performance improvements for target operating models.
• Utilise project management to deliver and track deliverables and projects.
• Lead delivery using agile, waterfall, and DevOps methodologies.
• Enable business outcomes through change, cost reduction and operational improvements.

Skills

ITIL V3 certifications

SIAM experience

Stakeholder management

Communication skills

Digital workplace trends

Cloud journey familiarity

Generative AI awareness

Agile/DevOps familiarity

Tools

ServiceNow

BMC Helix

CMDB tooling

AWS

Google Cloud

Azure

SRE

Job description

Job Description

Service Management Consultant

Location: London/Manchester

Salary: Competitive salary and package dependent on experience

Career Level: Specialist or Associate Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO.

Accenture’s End user experience and Service Management group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged and connected workplace. Our services revolve around the Cloud and SaaS, transitioning clients mobile, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey to the Cloud often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome.

In our team you will learn:

• How to provide solutions to real world problems across a variety of industries.
• How to help transform leading organisations and communities around the world.
• How best to develop your skills and hone your talents within an innovative technology environment

As a Service Management Consultant, you will:

• Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
• Use strong business analytical skills to synthesise client issues into key challenges which need addressing
• Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
• Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey
• Gather requirements and to provide guidance on how to design and develop service management as a strategic asset
• Design of a Service Catalogue to enable IT to communicate effectively with the Business
• Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
• Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design
• Utilise Project Management experience to deliver, manage and track deliverables and projects
• Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops
• Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption

We are looking for experience in the following skills:

• ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)
• Proven experience in designing, implementing and managing SIAM
• Proven ITSM tooling implementation experience, such as ServiceNow, BMC Helix, or equivalent ITSM tools
• Proven experience in designing, implementing and managing a CMDB
• Supporting customers through Transformation journeys (i.e. Journey to Cloud)
• Experience with large-scale transformation and managed service solutioning, with associated estimating and sales processes
• Experience with designing infrastructure managed services, including service desk solutions
• Exceptional communication and presentation skills covering both technical and business concepts
• Strong stakeholder management and communication skills
• Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
• Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory

What’s in it for you

At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package.

#LI-EU

#LI-MP

Qualification

We are looking for experience in the following skills:

• ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)
• Proven experience in designing, implementing and managing SIAM
• Proven ITSM tooling implementation experience, such as ServiceNow, BMC Helix, or equivalent ITSM tools
• Proven experience in designing, implementing and managing a CMDB
• Supporting customers through Transformation journeys (i.e. Journey to Cloud)
• Experience with large-scale transformation and managed service solutioning, with associated estimating and sales processes
• Experience with designing infrastructure managed services, including service desk solutions
• Exceptional communication and presentation skills covering both technical and business concepts
• Strong stakeholder management and communication skills
• Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
• Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory

Locations

London

Manchester

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World's Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .