ServiceNow Steward for Scalable AI Workflows

OneAdvanced Limited; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Wellbeing focussed

Annual Leave

Employee Assistance Programme

Development Programmes

Online Learning Platform: SkillsHub!

Life Insurance

Personal Accident Insurance

Performance Bonus

Job summary

OneAdvanced Limited in Birmingham seeks a ServiceNow Administrator to own day-to-day health, configuration, and governance of ServiceNow instances, enabling AI workflow deployment on stable foundations.

You'll manage access, releases, environments, and performance, ensuring data quality and license position, with the authority to challenge changes that could impact stability. Strong stakeholder communication is essential.

Qualifications

• Minimum 2-4 years of experience as a ServiceNow Administrator.
• Proven experience in a complex enterprise environment with platform configuration and governance.
• Strong understanding of users, groups, roles, ACLs, environments, releases and change control.
• Experience supporting ServiceNow family upgrades, including testing and post-upgrade validation.
• Good understanding of platform health, CMDB, Discovery and data quality.
• Experience with ServiceNow reporting, dashboards and licencing management.
• Disciplined documentation, governance and configuration management.

Responsibilities

• Administering users, groups, roles and ACLs, and maintaining a defensible access model across instances.
• Maintaining core platform configuration including assignment rules, notifications, SLAs, service catalogue and reporting.
• Supporting the planning and running ServiceNow family release upgrades end to end.
• Supporting the management of environments and releases: update set or source control promotion, clone scheduling and clean-up, and pre-production data integrity.
• Monitoring platform performance and health — scheduled jobs, transaction and log analysis, system diagnostics.
• Supporting CMDB and data quality, including discovery data integrity and the accuracy of CI relationships used by workflow and AI capability.
• Managing the licence and subscription position, including entitlement usage tracking and flagging commercial risk.
• Building and maintaining reports, dashboards and Performance Analytics content for operational and leadership use.
• Operating and enforcing change control, and maintaining accurate platform documentation and configuration records.
• Providing second-line platform support to the Workflow Development team and to internal users, and resolving issues to root cause.

Skills

ServiceNow Administration

Access control

Release upgrades

CMDB

Data quality

Performance Analytics

Stakeholder management

AI-enabled workflows interest

Job description

OneAdvanced Limited in Birmingham seeks a ServiceNow Administrator to own day-to-day health, configuration, and governance of ServiceNow instances, enabling AI workflow deployment on stable foundations.

You'll manage access, releases, environments, and performance, ensuring data quality and license position, with the authority to challenge changes that could impact stability. Strong stakeholder communication is essential.