Senior ServiceNow Solutions Architect (AI Workflows)

Involved Solutions

Lancashire

Hybrid

GBP 60,000 - 100,000

Full time

3 days ago

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Job summary

Involved Solutions is seeking a Senior ServiceNow Technical Consultant to design and deliver enterprise ServiceNow solutions across complex client engagements. This role combines hands-on design, configuration, integrations and technical leadership with direct customer interaction.

You will translate requirements into technical solutions, lead workshops and guide teams through best practices, including AI-enabled workflow enhancements.

Qualifications

Hands-on ServiceNow design, configuration and integrations.
Experience translating business needs into technical solutions.
Experience leading customer workshops and stakeholder engagement.

Responsibilities

Design and deliver scalable ServiceNow workflow solutions using platform best practices.
Translate business requirements into technical specifications, user stories and designs.
Lead customer workshops covering current and future state processes.
Provide hands-on technical leadership across ServiceNow configuration and integrations.
Review and validate technical deliverables, testing and documentation.
Guide customers through technical decisions and platform best practices.
Integrate AI capabilities into workflows and business processes.
Lead smaller projects and mentor junior consultants.

Skills

ServiceNow

Consulting experience

Workflow design

Integrations

Stakeholder management

AI in workflows

Mentoring

Job description

You will translate requirements into technical solutions, lead workshops and guide teams through best practices, including AI-enabled workflow enhancements.

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