Servicenow Senior Technical Consultant

MRL Consulting Group | Global Niche Technology Recruitment; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

MRL Consulting Group seeks a Senior Technical Consultant to design and deliver ServiceNow solutions for major UK and international clients. This hybrid London-based role combines technical leadership, solution design and customer engagement to drive transformation.

You will shape architecture, manage complex implementations and guide teams through delivery, testing and documentation while leveraging AI-enhanced workflows.

Qualifications

• Proven ServiceNow Professional Services / Consulting experience.
• Strong expertise across ServiceNow offerings and workflows.
• Experience designing scalable ServiceNow solutions and technical architectures.
• Strong understanding of ITSM, ITOM, ITAM and ServiceNow integrations.
• Experience translating business requirements into technical solutions.

Responsibilities

• Design and deliver ServiceNow workflow solutions using industry best practice.
• Translate business requirements into technical specifications, user stories and scalable solutions.
• Lead technical discussions and provide prescriptive guidance on ServiceNow architecture and platform health.
• Participate in customer workshops to assess current-state processes and define future-state solutions.
• Guide customers through technical documentation and solution decisions.
• Provide technical leadership across configuration, integrations, testing and documentation.
• Review and validate technical deliverables produced by partners and customer teams.

Skills

ServiceNow

ITSM

ITOM

ITAM

Stakeholder management

AI-enabled workflows

Tools

ServiceNow

Job description

Senior Technical Consultant – ServiceNow

UK | Hybrid / Office-based - London

Permanent | Full-time | 40 hours per week

Shape ServiceNow solutions. Lead technical innovation. Deliver transformation.

An established global technology and digital transformation organisation is looking for an experienced Senior Technical Consultant to design and deliver innovative ServiceNow solutions for major UK and international clients.

This is an opportunity for an experienced ServiceNow professional to combine technical leadership, solution design, customer engagement and innovation, while helping organisations transform their processes and platforms.

The Role

As a Senior Technical Consultant, you'll design scalable ServiceNow solutions that deliver genuine business value — working closely with customers, delivery teams and partners throughout the engagement lifecycle.

• Design and deliver ServiceNow workflow solutions using industry best practice
• Translate business requirements into technical specifications, user stories and scalable solutions
• Lead technical discussions and provide prescriptive guidance on ServiceNow architecture and platform health
• Participate in customer workshops to assess current-state processes and define future-state solutions
• Guide customers through technical documentation and solution decisions
• Provide technical leadership across configuration, integrations, testing and documentation
• Review and validate technical deliverables produced by partners and customer teams
• Provide oversight of unit testing and technical quality
• Lead smaller projects and technical teams, taking ownership from design through to delivery
• Work collaboratively to analyse and resolve complex technical challenges
• Share ServiceNow knowledge and best practice with customers and internal teams
• Provide feedback to product development based on real-world customer experience
• Contribute to engagement reporting, including utilisation, risks and actions
• Leverage AI to optimise workflows, tailor customer solutions and support strategic decision-making
• Help shape responsible AI adoption by clearly articulating AI system design, platform use cases and ethical considerations

What we're looking for

• Proven ServiceNow Professional Services / Consulting experience
• Strong expertise across relevant ServiceNow offerings and workflows
• Experience designing scalable ServiceNow solutions and technical architectures
• Strong understanding of ITSM, ITOM, ITAM and ServiceNow integrations
• Experience translating business requirements into technical solutions
• Experience running customer workshops and defining future-state processes
• The ability to independently lead technical workstreams and smaller projects
• Strong analytical and problem-solving skills
• Experience reviewing and validating configuration, integrations, testing and technical documentation
• Excellent customer-facing communication and stakeholder management skills
• Experience using AI to improve workflows, solve problems and inform technical or strategic decisions
• The ability to explain complex technical concepts clearly to both technical and non-technical stakeholders
• A passion for innovation and continuously improving ServiceNow solutions

Ideally, You'll Hold Relevant ServiceNow Certifications Such As

• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS – Certified Implementation Specialist

Leadership & Development

This role isn't just about delivering technical solutions.

You'll also have the opportunity to coach and mentor Technical Consultants and Associate Technical Consultants, helping to raise technical standards, encourage innovation and improve customer value.

You’ll become a trusted technical adviser to customers — helping them understand not just what ServiceNow can do, but how it can support their longer-term business objectives.

Why consider this opportunity?

This is a chance to work on complex enterprise ServiceNow transformations with major clients, while playing a meaningful role in the next generation of ServiceNow and AI-enabled workflows.

You’ll have the opportunity to influence solution architecture, work directly with customers, mentor other consultants and tackle challenging technical problems.

If you’re an experienced ServiceNow consultant who wants to move beyond simply delivering configurations and become a trusted technical adviser and solution leader, this could be an excellent next step.