ServiceNow Developer

iO Associates; Lancashire; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Career progression

Global team exposure

Enterprise client exposure

Cutting-edge AI & ServiceNow

Job summary

iO Associates is seeking a Senior ServiceNow Consultant to join our growing UK team. You will own customer outcomes, lead engagements across ServiceNow modules, and work closely with stakeholders to deliver complex transformation programs.

You will combine hands-on ServiceNow expertise with strategic advisory, ensuring successful delivery, strong client relationships, and opportunities to expand adoption of AI-enabled capabilities.

Qualifications

• Extensive ServiceNow platform knowledge across modules.
• Strong experience in ITSM and HR Service Delivery implementations.
• Proven ability to manage senior stakeholders and customer engagements.
• Experience supporting or leading pre-sales activities.
• Interest in AI and how it applies to ServiceNow solutions.

Responsibilities

• Act as the primary UK point of contact for key enterprise clients and drive successful outcomes.
• Own delivery across ServiceNow engagements and ensure high-quality results.
• Lead technical discussions with business and technical stakeholders.
• Collaborate with ServiceNow developers for direction and governance.
• Support workshops, solution discussions and pre-sales activities with the client.
• Develop long-term strategic partnerships and trusted advisor relationships.
• Identify opportunities to expand ServiceNow adoption and value realization.
• Contribute to growth through leadership and UK market focus.

Skills

ServiceNow platform expertise

ITSM

HR Service Delivery

Stakeholder management

Pre-sales support

AI awareness

Independent leadership

Tools

ServiceNow

Job description

Founded in 2021, our client is a specialist ServiceNow consultancy helping organisations worldwide accelerate their digital transformation through innovative, customer-centric solutions. With an international presence spanning the UK, Australia, North America and India, the business combines global capability with a collaborative, agile approach to consulting and delivery.

Working with enterprise organisations across multiple industries, the company delivers professional services, strategic advisory, platform support and AI-enabled ServiceNow solutions.

As the business continues to invest heavily in AI and next-generation ServiceNow capabilities, this is an exciting opportunity to join a fast-growing consultancy where you'll play a key role in shaping both client success and the future growth of the organisation.

The Opportunity

This is a unique opportunity to join a growing UK team as one of its early senior hires. You'll become the trusted face of the business for a major enterprise client, working closely with stakeholders to ensure successful project delivery, an exceptional customer experience and the development of long-term strategic partnerships.

Working alongside a globally distributed leadership team, you'll be the senior presence within the UK, taking ownership of customer outcomes and acting as the link between clients, technical teams and the wider business.

This role is ideal for someone who enjoys combining hands-on ServiceNow expertise with relationship management, customer engagement and strategic advisory work. You'll also have the opportunity to support pre-sales activities, helping customers understand how ServiceNow and AI can address real business challenges.

As the company continues to grow, there is a clear progression pathway into a future UK leadership position.

Key Responsibilities

• Act as the primary point of contact for key UK customers, building trusted, long-term relationships.
• Own customer outcomes and ensure successful delivery across ServiceNow engagements.
• Work closely with ServiceNow developers to provide technical direction and delivery oversight.
• Engage directly with business stakeholders to understand requirements and provide strategic guidance.
• Support customer workshops, solution discussions and technical conversations throughout the sales process.
• Partner with the commercial team on pre-sales activities and customer presentations.
• Champion customer success while balancing commercial and technical objectives.
• Stay up to date with ServiceNow innovation, particularly AI capabilities and emerging technologies.
• Identify opportunities to expand customer adoption of the ServiceNow platform.
• Contribute to the continued growth and development of the UK business.

About You

We're looking for someone who combines strong ServiceNow expertise with excellent communication and stakeholder management skills.

You'll ideally have:

• Extensive experience working with the ServiceNow platform.
• Strong knowledge of ITSM and HR Service Delivery.
• Experience working with enterprise customers and senior stakeholders.
• Excellent customer-facing and relationship management skills.
• The confidence to lead technical discussions with both business and technical audiences.
• Experience supporting or participating in pre-sales activities.
• A genuine interest in AI and emerging technologies, with an understanding of how AI can enhance ServiceNow solutions.
• A resilient, commercially aware and consultative approach.
• The ability to work independently while collaborating with global teams.

What's on Offer

• The opportunity to play a key role in a growing, specialist ServiceNow consultancy.
• Work alongside experienced ServiceNow professionals within a global team.
• Exposure to enterprise-level clients and complex transformation programmes.
• The chance to work with cutting-edge AI and ServiceNow technologies.
• Genuine opportunities for career progression into a future UK leadership role