ServiceNow Architect

83zero; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

83zero is seeking an experienced ServiceNow Architect to join its global IT consultancy practice. This senior, hands-on role shapes platform strategy, governs technical direction, and leads large-scale implementations across enterprises.

You will work with stakeholders and delivery teams to design scalable, secure ServiceNow solutions, produce high-level and low-level designs, and drive continuous platform innovation.

Qualifications

• Strong experience in ServiceNow architecture and development.
• Proven track record delivering complex ServiceNow solutions across multiple modules.
• Experience designing custom applications, integrations, and enterprise workflows.
• Strong understanding of ServiceNow SaaS environments and platform administration.
• Excellent communication and stakeholder engagement skills.
• Ability to operate as a design authority and technical leader.

Responsibilities

• Define and enforce ServiceNow architectural standards and best practices.
• Lead solution design and act as technical authority across ServiceNow projects.
• Design scalable, secure, and high-performing ServiceNow implementations.
• Support bid activity and contribute to technical proposals and client presentations.
• Provide technical leadership and thought leadership across delivery teams.
• Produce and maintain high-level and low-level design documentation.
• Drive continuous improvement and platform innovation.

Skills

ServiceNow architecture

Stakeholder engagement

Technical leadership

Tools

ServiceNow

Job description

Location: UK Wide (Hybrid 2-3 days onsite)

Salary: Up to £100,000 + Benefits

About the Role

We are looking for an experienced ServiceNow Architect to join a global IT Consultancy delivering high-impact ServiceNow solutions across enterprise environments. This is a senior, hands-on architecture role offering the opportunity to shape platform strategy, influence technical direction, and work on complex, large-scale implementations.

You will play a key role in solution design, technical governance, and delivery leadership while working closely with stakeholders, delivery teams, and clients to ensure best-in-class outcomes.

What You’ll Be Doing

• Define and enforce ServiceNow architectural standards and best practices
• Lead solution design and act as technical authority across ServiceNow projects
• Design scalable, secure, and high-performing ServiceNow implementations
• Support bid activity and contribute to technical proposals and client presentations
• Provide technical leadership and thought leadership across delivery teams
• Produce and maintain high-level and low-level design documentation
• Drive continuous improvement and platform innovation

What We’re Looking For

• Strong experience in ServiceNow architecture and development
• Proven track record delivering complex ServiceNow solutions across multiple modules
• Experience designing custom applications, integrations, and enterprise workflows
• Strong understanding of ServiceNow SaaS environments and platform administration
• Excellent communication and stakeholder engagement skills
• Ability to operate as a design authority and technical leader

Desirable Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Certifications
• ITIL Foundation

Security Clearance Requirement

This role requires SC Clearance eligibility. Applicants must have resided in the UK continuously for the past 5 years and meet standard UK security vetting criteria.