Senior Functional Consultant (Ref: 197763)

Forsyth Barnes; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Forsyth Barnes in London is recruiting a Senior Functional Consultant for ServiceNow to join a growing transformation consultancy. You will lead discovery workshops, map current and future-state processes, and translate requirements into practical ServiceNow solutions that improve service delivery and employee experience.

In this client-facing role, you will work with stakeholders, partners, and project teams, drive UAT, and contribute to continuous process improvement across HRSD, CSM, ITSM or

Qualifications

• Experience as a Functional Consultant, Business Analyst, Process Consultant or ServiceNow Consultant.
• ServiceNow experience across HRSD, CSM, ITSM or Employee Services.
• Strong workshop facilitation and stakeholder management skills.
• Requirements gathering and process mapping experience.
• User story creation and backlog management.
• UAT planning and execution.
• Experience working within Agile delivery environments.
• Shared Services experience.
• HR Operations or Employee Services exposure.
• ServiceNow CSA or CIS Certifications
• ITIL Certification
• Experience supporting large-scale transformation initiatives

Responsibilities

• Lead discovery workshops and stakeholder interviews
• Gather and document business requirements
• Analyse and map current and future-state processes
• Create user stories and functional specifications
• Support ServiceNow solution design and delivery
• Work closely with architects, developers and project teams
• Facilitate UAT and support adoption activities
• Build trusted relationships with client stakeholders
• Drive continuous process improvement initiatives

Skills

Functional Consultant

Business Analyst

Process Consultant

ServiceNow Consultant

Workshop facilitation

Stakeholder management

Backlog management

Tools

ServiceNow

Job description

Senior Functional Consultant | ServiceNow (Ref: 197763)

Location: London / Hybrid

Type: Permanent

We're supporting a growing ServiceNow transformation consultancy that is looking to add a number of Senior Functional Consultants to its UK practice.

This is a client-facing role focused on helping organisations improve service delivery, employee experience and operational efficiency through ServiceNow-enabled transformation.

We're looking for consultants who enjoy working with business stakeholders, leading workshops, understanding challenges and translating requirements into practical solutions.

Responsibilities

• Lead discovery workshops and stakeholder interviews
• Gather and document business requirements
• Analyse and map current and future-state processes
• Create user stories and functional specifications
• Support ServiceNow solution design and delivery
• Work closely with architects, developers and project teams
• Facilitate UAT and support adoption activities
• Build trusted relationships with client stakeholders
• Drive continuous process improvement initiatives

Experience Required

• Experience as a Functional Consultant, Business Analyst, Process Consultant or ServiceNow Consultant
• ServiceNow experience across HRSD, CSM, ITSM or Employee Services
• Strong workshop facilitation and stakeholder management skills
• Requirements gathering and process mapping experience
• User story creation and backlog management
• UAT planning and execution
• Experience working within Agile delivery environments
• Shared Services experience
• HR Operations or Employee Services exposure
• ServiceNow CSA or CIS Certifications
• ITIL Certification
• Experience supporting large-scale transformation initiatives

The Ideal Person

You'll be comfortable engaging with stakeholders, understanding business processes and helping shape ServiceNow-enabled solutions that deliver measurable outcomes.

This role would suit someone currently working as a:

• Senior Functional Consultant
• Functional Consultant
• ServiceNow Consultant
• Senior Business Analyst
• Business Process Consultant
• HRIS Consultant
• Service Delivery Consultant

What's on Offer

• Exposure to HR, Employee Services, Customer Service and Shared Service environments
• Strong career progression opportunities
• Opportunity to work with the latest ServiceNow and AI-enabled capabilities