Senior ServiceNow Solutions Architect — Hybrid

Involved Solutions; City Of London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

Involved Solutions in London or Manchester is seeking a Senior ServiceNow Technical Consultant to design and deliver enterprise ServiceNow solutions across complex client engagements.

This hands-on role combines solution design, configuration, integrations and technical leadership, working directly with customers to translate requirements and define future state solutions while incorporating AI capabilities into workflows and business processes.

Qualifications

• Senior ServiceNow consulting with hands-on design experience.
• Proven ability to translate requirements into technical specs.
• Strong knowledge of ServiceNow configuration, workflows and integrations.
• Experience translating business requirements into technical solutions.
• Strong customer facing workshop and stakeholder management experience.
• Experience reviewing technical configuration, integrations, testing and documentation.
• Experience incorporating AI into workflows, solutions or business processes.
• Ability to independently lead technical delivery and resolve complex issues.

Responsibilities

• Design and deliver scalable ServiceNow workflow solutions using platform best practices.
• Translate business requirements into technical specifications, user stories and solution designs.
• Lead customer workshops covering current state and future state processes.
• Provide hands on technical leadership across ServiceNow configuration and integrations.
• Review and validate technical deliverables, testing and documentation.
• Guide customers through technical decisions and platform best practices.
• Integrate AI capabilities into workflows, customer solutions and decision making processes.
• Lead smaller projects and provide guidance to Technical and Associate Technical Consultants.
• Support delivery reporting across risks, actions and engagement progress.

Skills

ServiceNow consulting

Solution design

Workshops facilitation

Integrations

AI in workflows

Mentoring

Customer facing

Tools

ServiceNow

APIs

Job description

Involved Solutions in London or Manchester is seeking a Senior ServiceNow Technical Consultant to design and deliver enterprise ServiceNow solutions across complex client engagements.

This hands-on role combines solution design, configuration, integrations and technical leadership, working directly with customers to translate requirements and define future state solutions while incorporating AI capabilities into workflows and business processes.