ServiceNow System Administrator - Platform & Integrations Expert

SmartRecruiters, Inc.; Metropolitan Borough of Solihull; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Office in Solihull

25 days annual leave

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programs

Wavenet Academy

Job summary

Wavenet is seeking a proactive ServiceNow System Administrator to manage and enhance our ServiceNow platform. You’ll ensure stability, usability, and ongoing improvements across ITSM, CSM, and related modules, collaborating with the Platform Owner, developers, and stakeholders.

This hands-on role covers configuration, maintenance, user support, reporting, and API integrations, with a focus on security and compliance.

Qualifications

• CSA certification is required or a willingness to obtain it.
• Experience with API integrations to connect ServiceNow with other systems.
• Experience creating and managing reports and dashboards for operational insight.
• Proficiency in platform configuration including workflows, ACLs, UI policies, and client/server scripts.
• Familiarity with Agile delivery methodologies and IT change/release processes.
• Proactive, solution-focused approach to platform issues and improvements.
• Excellent interpersonal and communication skills for cross-functional collaboration.
• Strong organisational skills to manage competing priorities and workstreams.

Responsibilities

• Administer and maintain the ServiceNow platform including user access, roles, data policies and workflows.
• Manage ITSM, CSM, SOM, SPM, FSM and other modules as required.
• Configure forms, lists, catalog items, workflows, business rules and notifications.
• Provide end-user support, guidance and improve user adoption.
• Collaborate with development and business teams on platform enhancements.
• Maintain documentation for configuration, processes and user support materials.
• Ensure platform security policies and external standards compliance.
• Coordinate and manage all ServiceNow workstreams to meet timelines.
• Support integration with other enterprise systems using APIs.
• Stay current with ServiceNow releases and best practices for value.
• Identify and mitigate platform risks and contribute to resolution.
• Provide knowledge sharing to build team capability.

Skills

ServiceNow CSA

API integrations

Reports & dashboards

Platform configuration

Agile delivery

Interpersonal communication

Organisational skills

Tools

ServiceNow platform

Job description

Wavenet is seeking a proactive ServiceNow System Administrator to manage and enhance our ServiceNow platform. You’ll ensure stability, usability, and ongoing improvements across ITSM, CSM, and related modules, collaborating with the Platform Owner, developers, and stakeholders.

This hands-on role covers configuration, maintenance, user support, reporting, and API integrations, with a focus on security and compliance.