Senior ServiceNow Technical Lead: CSM, Integrations, GenAI

Prodapt; Reading; On-site; GBP 75,000 - 115,000; Full time

Job summary

Prodapt in the United Kingdom is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery across the ServiceNow platform, with strong emphasis on CSM, Virtual Agent, Integrations, CMDB, and Now Assist capabilities.

You will lead architecture, coordinate stakeholders, and drive secure, scalable implementations aligned with business outcomes. Strong hands-on platform experience, SDLC, Agile, and DevOps practices are essential for success.

Qualifications

• 6+ years hands-on with ServiceNow platform; 3+ years in a technical lead or solution architect role.
• Delivery across CSM, Virtual Agent, CMDB, and platform integrations.
• Strong development in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Hands-on CMDB: class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Responsibilities

• Own end-to-end design, development, and delivery of ServiceNow solutions with focus on CSM, Virtual Agent, and Integrations.
• Lead technical delivery across CMDB, REST/SOAP integrations, and platform enhancements.
• Collaborate with stakeholders to align solutions with business outcomes.

Skills

ServiceNow

JavaScript

Glide API

CMDB

Integrations

Virtual Agent

GenAI

Agile/Scrum

DevOps

REST API

OAuth 2.0

Education

Bachelor's degree

ServiceNow Certification

Tools

Jira

Azure

MS Teams

Slack

IntegrationHub

MID Server

ATF

Update Sets

Job description

Prodapt in the United Kingdom is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery across the ServiceNow platform, with strong emphasis on CSM, Virtual Agent, Integrations, CMDB, and Now Assist capabilities.

You will lead architecture, coordinate stakeholders, and drive secure, scalable implementations aligned with business outcomes. Strong hands-on platform experience, SDLC, Agile, and DevOps practices are essential for success.