ServiceNow & Jira Integration Engineer

Wipro; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Wipro is seeking a skilled integration engineer to design and implement bidirectional integrations between Jira and ServiceNow in the UK.

You will develop REST/SOAP API based integrations, configure ticket synchronisation across incidents, changes, and requests, and build automation workflows using Flow Designer and custom scripts within ServiceNow.

Collaborate with stakeholders, ensure security and data governance, and prepare runbooks for UAT and production deployments.

Qualifications

• Strong ServiceNow development experience (ITSM preferred).
• Experience with third-party integrations and REST APIs.
• ServiceNow Flow Designer, Business Rules Script Includes, Client Scripts.
• Jira Administration and Jira Service Management.
• Experience with Jira web hooks, automation rules, and workflow configuration.

Responsibilities

• Design and implement bidirectional integrations between Jira and ServiceNow.
• Develop REST/SOAP API-based integrations and automation workflows.
• Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests.
• Build custom scripts, business rules, Flow Designer workflows, Script Includes, and integration components within ServiceNow.
• Configure Jira automations, webhooks, and workflow transitions.
• Troubleshoot integration issues and perform root cause analysis.
• Collaborate with business stakeholders to gather requirements and define integration architecture.
• Ensure security, audit, compliance, and data governance requirements are met.
• Prepare technical documentation, runbooks, and knowledge transfer materials.
• Support UAT, production deployments, and ongoing platform enhancements.

Skills

ServiceNow development

Jira Administration

REST APIs

Jira Service Management

Flow Designer

Tools

Jira

REST APIs

ServiceNow

Job description

Wipro is seeking a skilled integration engineer to design and implement bidirectional integrations between Jira and ServiceNow in the UK.

You will develop REST/SOAP API based integrations, configure ticket synchronisation across incidents, changes, and requests, and build automation workflows using Flow Designer and custom scripts within ServiceNow.

Collaborate with stakeholders, ensure security and data governance, and prepare runbooks for UAT and production deployments.