Jira & Servicenow Integration Developer

Test Triangle; Worcester; On-site; GBP 60,000 - 90,000; Full time

Job summary

Test Triangle is seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support enterprise integrations. You will automate workflows, synchronise tickets, incidents, changes, and service requests using APIs and middleware.

The role focuses on delivering robust integrations and maintaining technical documentation. The ideal candidate has hands-on experience with Flow Designer, Script Includes, and integrations via REST/SOAP, with strong JavaScript skills and an Agile

Qualifications

• Experience designing and implementing bidirectional integrations between Jira/JSM and ServiceNow.
• Strong JavaScript development skills and API payload handling (JSON/XML).
• Experience with Flow Designer, Business Rules, Script Includes, and Client Scripts in ServiceNow.
• Proven experience delivering integrations with Agile/Scrum methodologies.

Responsibilities

• Design and implement bidirectional Jira-ServiceNow integrations.
• Develop REST/SOAP based integrations and automation workflows.
• Configure ticket sync for Incidents, Problems, Changes, Tasks, and Service Requests.
• Build ServiceNow components: Flow Designer workflows, Script Includes, and Business Rules.
• Configure Jira automations, webhooks, and workflow transitions.
• Troubleshoot issues and perform root cause analysis.
• Collaborate with stakeholders to gather requirements and define integration architecture.
• Ensure security, audit, and data governance compliance.
• Produce technical documentation, runbooks, and knowledge transfer materials.
• Support UAT, production deployments, and ongoing enhancements.

Skills

ServiceNow development

Jira/JSM administration

REST & SOAP APIs

JavaScript

Workflow automation

Agile / Scrum

Security & governance

Tools

ServiceNow Flow Designer

Script Includes

Business Rules

Client Scripts

Jira webhooks

Integration Hub

MuleSoft

Boomi

Workato

Job description

Job Description

Job Description: Jira & ServiceNow Integration Developer/Consultant

Role Summary

We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise integrations using APIs and middleware technologies.

Key Responsibilities

• Design and implement bidirectional integrations between Jira and ServiceNow.
• Develop REST/SOAPAPI-based integration sand automation workflows.
• Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests.
• Build custom scripts, business rules, Flow Designer workflows, Script Includes, and integration components within ServiceNow.
• Configure Jira automations, webhooks, and workflow transitions.
• Troubleshoot integration issues and perform root cause analysis.
• Collaborate withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture.
• Ensure security, audit, compliance, and data governance requirements are met.
• Prepare technical documentation, runbooks, and knowledge transfer materials.
• Support UAT, production deployments, and ongoing platform enhancements.

Mandatory Skills

• Strong ServiceNow development experience (ITSM preferred).
• Experience with third-party integration sand RESTAPIs.
• ServiceNow Flow Designer, Business Rules, Script Includes, Client Scripts.
• JavaScript development expertise.
• Jira Administration and Jira Service Management.
• Experience with Jira webhooks, automation rules, and workflow configuration.
• API integration, JSON/XML pay load handling.
• Agile /Scrum delivery experience.

Preferred Skills

• ServiceNow CSA/CAD certification.
• Experience with Integration Hub.
• Experience with middleware tools (MuleSoft, Boomi, Workato ,etc.).
• ITIL Foundation certification.
• Experience in enterprise transformation and service management programmes.

Typical Use Cases

• Jira Epic/Story/Task creation from ServiceNow requests.
• Incident and Change synchronisation between platforms.
• Automated status updates and two-way ticket synchronisation.
• Integration of Agile development teams with IT Operations workflows.
• CMDB and asset-related automation.

Nice-to-Have for Intact Requirement

• Jira to ServiceNow ticket migration experience.
• ServiceNow API enablement and integration architecture experience.
• End-to-end implementation of Jira-ServiceNow automated workflows. This capability was specifically discussed as a requirementforJira-to-ServiceNowautomationandticketcreationthroughAPI