Jira & ServiceNow Integration Developer

Test Triangle; Horsham; On-site; GBP 65,000 - 95,000; Full time

Job summary

Test Triangle in the United Kingdom is seeking an experienced Jira-ServiceNow Integration Developer/Consultant to design, develop, and support integrations between Atlassian Jira/JSM and ServiceNow platforms. The role focuses on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise integrations using APIs and middleware technologies.

The candidate will design bidirectional integrations, configure synchronisation, build custom

Qualifications

• Strong ServiceNow development experience (ITSM preferred).
• Experience with REST/SOAP APIs and third-party integrations.
• Jira Administration and Jira Service Management experience.
• Experience with Jira webhooks, automation rules, and workflow configuration.

Responsibilities

• Design and implement bidirectional integrations between Jira and ServiceNow.
• Develop REST/SOAP API-based integration and automation workflows.
• Configure ticket synchronization for Incidents, Problems, Changes, Tasks, and Service Requests.
• Build custom scripts, business rules, Flow Designer workflows, Script Includes, and integration components within ServiceNow.
• Configure Jira automations, webhooks, and workflow transitions.
• Troubleshoot integration issues and perform root cause analysis.
• Collaborate with business stakeholders to gather requirements and define integration architecture.
• Ensure security, audit, compliance, and data governance requirements are met.
• Prepare technical documentation, runbooks, and knowledge transfer materials.
• Support UAT, production deployments, and ongoing platform enhancements.

Skills

ServiceNow development

REST/SOAP APIs

Flow Designer

Script Includes

Jira Administration

Jira Service Management

Jira webhooks

Tools

MuleSoft

Boomi

Workato

Job description

Job Description: Jira & ServiceNow Integration Developer/Consultant

We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise integrations using APIs and middleware technologies.

Key Responsibilities

• Design and implement bidirectional integrations between Jira and ServiceNow.
• Develop REST/SOAPAPI-based integration sand automation workflows.
• Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests.
• Build custom scripts, business rules, Flow Designer workflows, Script Includes, andintegration components within ServiceNow.
• Configure Jira automations, webhooks, and workflow transitions.
• Troubleshoot integration issues and perform root cause analysis.
• Collaborate withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture.
• Ensure security, audit, compliance, and data governance requirements are met.
• Prepare technical documentation, runbooks, and knowledge transfer materials.
• Support UAT, production deployments, and ongoing platform enhancements.

Mandatory Skills

• Strong ServiceNow development experience (ITSM preferred).
• Experience with third-party integration sand RESTAPIs.
• ServiceNow Flow Designer, Business Rules, Script Includes, Client Scripts.
• Jira Administration and Jira Service Management.
• Experience with Jira webhooks, automation rules, and workflow configuration.

Preferred Skills

• Experience with Integration Hub.
• Experience with middleware tools (MuleSoft, Boomi, Workato ,etc.).
• Experience in enterprise transformation and service management programmes.

Typical Use Cases

• Jira Epic/Story/Task creation from ServiceNow requests.
• Incident and Change synchronisation between platforms.
• Automated status updates and two-way ticket synchronisation.
• Integration of Agile development teams with IT Operations workflows.
• CMDB and asset-related automation.

Nice-to-Have for Intact Requirement

• Jira to ServiceNow ticket migration experience.
• ServiceNow API enablement and integration architecture experience.
• End-to-end implementation of Jira-ServiceNow automated workflows. This capability was specifically discussed as a requirementforJira-to-ServiceNowautomationandticketcreationthroughAPI