ServiceNow Integration Engineer - API & MID Server Expert

Capgemini Engineering; United Kingdom; On-site; GBP 55,000 - 80,000; Full time

Job summary

Capgemini Engineering in the United Kingdom seeks an Integration Engineer to design, develop, operate, and improve ServiceNow integrations with enterprise systems, partner platforms, and OSS/BSS apps. You will focus on API-based data exchange, Integration Hub, and MID Servers to automate processes and ensure reliable data flows.

The role covers integration development, platform operation, onboarding and support, security implementation, and monitoring.

Qualifications

• Experience with ServiceNow Integration Hub and platform integration.
• Hands-on expertise in REST APIs, TMF Open APIs, SOAP web services, Scripted REST APIs, and transform maps.
• Proven experience with MID Server installation, configuration, troubleshooting, and operational support.
• Understanding of API security, including OAuth 2.0, mutual TLS, SSL certificates, and token management.
• Experience in telecom, OSS/BSS, or service assurance environment and network engineering.
• Basic networking knowledge including DNS, proxy, firewall, and connectivity troubleshooting.

Responsibilities

• Design, develop and operate ServiceNow integrations across systems.
• Ensure data exchange and process orchestration with APIs and MID Servers.
• Onboard and provide ongoing support for integrations.
• Implement security controls for APIs and services.
• Monitor, document and optimize integration performance.

Skills

ServiceNow Integration Hub

REST APIs

SOAP Web Services

MID Server

Transform Maps

API Security

Networking basics

OSS/BSS experience

Tools

ServiceNow Platform

Job description

As an Integration Engineer, you will be responsible for designing, developing, operating, and improving ServiceNow integrations with a wide range of enterprise systems, partner platforms, monitoring tools, and OSS/BSS applications. This role is central to creating a connected and automated operational ecosystem, with a primary focus on leveraging APIs, Integration Hub, and MID Servers to ensure seamless data exchange and process orchestration.

In this role you will play a key role in:

• Integration Development
• Platform Operation
• Onboarding & Support
• Security Implementation
• Monitoring & Documentation

Your profile

Required:

• Experience with a strong focus on ServiceNow Integration Hub and platform integration.
• Hands-on expertise in REST APIs, TMF Open APIs, SOAP web services, Scripted REST APIs, and transform maps.
• Proven experience with MID Server installation, configuration, troubleshooting, and operational support.
• Understanding of API security, including OAuth 2.0, mutual TLS, SSL certificates, and token management.
• Experience in telecom, OSS/BSS, or service assurance environment and network engineering.
• Basic networking knowledge including DNS, proxy, firewall, and connectivity troubleshooting.

Preferred Certification:

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Micro-Certification – Integration Hub.
• ITIL 4 Foundation.
• Certifications in API Management (e.g., Apigee, MuleSoft), Cloud Integration (Azure, AWS), or Networking (CCNA).

If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Capgemini. Make it real.

Need to know

• All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.