Zero-Touch ServiceNow Automation Architect

Capgemini Engineering; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Digital learning platforms access

Active employee networks (OutFront,Cap

CapAbility

Women@Capgemini

Job summary

Capgemini Engineering is seeking an Automation / Flow Designer Specialist to design, develop, test, and optimize automations on the ServiceNow platform within the UK. You will focus on Flow Designer and Integration Hub to create automations for incident enrichment, alert routing, request fulfilment, and automated remediation, contributing to our ZERO touch operations goal.

You will build reusable workflows, core automation components, and provide lifecycle support with thorough documentation to

Qualifications

• Hands-on ServiceNow automation experience.
• Expertise with Flow Designer, Integration Hub, subflows, and custom actions.
• Ability to design runbooks, enrichment actions, and onboarding accelerators.
• Experience with ServiceNow scripting (Business Rules, Script Includes).
• Understanding of ITSM processes: Incident, Problem, Change, Request, SLA.

Responsibilities

• Automation Development; Build reusable workflows.
• Core automation build; reusable components.
• Lifecycle support and documentation.

Skills

ServiceNow automation

Flow Designer

Integration Hub

Business Rules

Script Includes

Incident management

ITSM processes

SLA

Data mapping

Tools

Flow Designer

Integration Hub

Subflows

Custom actions

Workflow automation

Job description

As an Automation / Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the ServiceNow platform. This role is central to build operational processes into efficient, reusable automated workflows. You will focus on using Flow Designer and Integration Hub to build automations for incident enrichment, alert routing, request fulfilment, and automated remediation, directly contributing to our "ZERO touch operations" goal.

In this role you will play a key role in:

• Automation Development, Build Reusable Workflows
• Core Automation Build, Reusable Components
• Lifecycle Support andDocumentation

Your profile

Required Experience

• Experience with a strong, hands-on focus on ServiceNow automation.
• Expertise in ServiceNow Flow Designer, Integration-Hub, subflows, custom actions, and classic workflow automation.
• Proven ability to design and implement operational runbooks, enrichment actions, and onboarding accelerators.
• Experience with ServiceNow scripting (Business Rules, Script Includes, server-side scripts).
• Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).
• Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.
• Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.

Preferred Certifications

• ServiceNow Micro-Certification – Flow Designer.
• ServiceNow Micro-Certification – Integration Hub.
• ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist – IT Service Management (CIS-ITSM).
• ITIL 4 Foundation.

If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Capgemini. Make it real.

Need to know

• All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.