Data & AI Ops Lead: CMDB Mastery & AI‑Ops Strategy

Capgemini Engineering; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

Capgemini is seeking a Data & AI Ops Lead to design and operate ServiceNow CMDB and AI Ops across a complex telecom environment, delivering a single source of truth and operational intelligence.

You will lead data governance, platform implementation, and enable AI Ops through event correlation, service impact analysis, and automated remediation, with dashboards and KPIs.

Qualifications

• Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management.
• Expertise in data governance, data quality management, reconciliation, and CI lifecycle management.
• Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation.
• Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics.
• Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments.
• Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch).
• Familiarity with graph databases, vector databases, and knowledge graphs.
• Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery).

Responsibilities

• Lead CMDB and data governance platform implementation.
• Enable AI Ops with event correlation and remediation.
• Design dashboards and KPIs for service health.
• Collaborate across multi-domain telecom environments to establish a single source of truth.

Skills

ServiceNow CMDB

CSDM

Discovery

Service Mapping

Event Management

Data governance

Data quality management

Reconciliation

CI lifecycle management

AIOps

Event correlation

Service health dashboards

Performance Analytics

Data integration

OSS systems

Cloud environments

Graph databases

Vector databases

Knowledge graphs

Kafka

Google BigQuery

Tools

ServiceNow

ElasticSearch

Netcracker

Splunk

Dynatrace

Datadog

Kafka

Google BigQuery

Job description

As the Data & AI Ops Lead, you will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a "single source of truth" and driving operational intelligence across a complex, multi-domain telecommunications environment.

In this role you will play a key role in:

• CMDB & Data Governance, Platform Implementation
• AI Ops Enablement

Your profile

Required Experience:

• Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management.
• Expertise in data governance, data quality management, reconciliation, and CI lifecycle management.
• Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation.
• Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics.
• Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments.
• Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch).
• Familiarity with graph databases, vector databases, and knowledge graphs.
• Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery)

Preferred Certifications

• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management.
• ITIL 4 Foundation.
• Certifications in Data Governance, AI/ML, AIOps, or major cloud platforms (Azure, AWS, GCP).
• Observability platform certifications (e.g., Splunk, Dynatrace, Datadog).

If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Capgemini. Make it real.

Need to know

• All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.