ServiceNow Architect

CAPGEMINI; City Of London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Applaud peer recognition portal

Job summary

Capgemini is hiring a ServiceNow Architect to advance their career through a blend of project work and foundational tasks, delivering sophisticated ServiceNow solutions to enhance business processes and user experiences.

This hybrid role involves working across Capgemini offices, client sites, and your home, with security clearance requirements and UK residency expectations. You will set architectural standards, contribute to bids, and bring innovative ideas to clients and bids alike.

Qualifications

• Experience in ServiceNow development and architecture.
• Design and implement complex ServiceNow solutions across modules.
• Maintenance of Low- and High-Level Design documentation.

Responsibilities

• Establish and enforce architectural standards throughout the delivery lifecycle.
• Provide input to the design of ServiceNow solutions and to bids.
• Bring thought leadership and innovative solution ideas to clients and bids alike.

Skills

ServiceNow development

ServiceNow architecture

Complex implementations

Design docs

Now Platform

SaaS & On-prem

Communication

Attention to detail

Solutioning & bids

Education

ITIL Foundation Certified

ServiceNow CSA

Job description

About the job you’re considering

We’re hiring a ServiceNow Architect who aims to advance their career while delighting customers through a blend of project work and foundational tasks. Our collaborative approach, both internally and externally, ensures high satisfaction levels for clients and ourselves. The ideal candidate should have experience in solutioning, designing, and implementing ServiceNow solutions to enhance business processes and user experiences.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Establish and enforce systems design and architectural standards, maintain best practices and drive the principles throughout the systems delivery lifecycle.

Provide input to the design of ServiceNow based solutions as a recognized Architect or Design Authority.

Provide input to bids and assist in presenting proposals to potential clients.

Bring thought leadership and innovative solution ideas to existing clients and bids alike

You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Experience in ServiceNow development and architecture.
• Wide-ranging experience in designing and implementing complex ServiceNow solutions across various modules, including custom applications and integrations.
• Responsibility for the development and maintenance of Low- and High-Level Design Documentation.
• Broad experience across the Now Platform.
• Experience in managing & administering ServiceNow in SaaS environments.
• Good communication skills (written and speaking skills).
• Good attention to detail.
• Understanding of architectural structures within ServiceNow SaaS & On-premises environments.

Expected

• ServiceNow CSA
• Any ServiceNow Implementation Certifications
• ITIL Foundation Certified

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and

Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

This post is restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

We realise a total reward package should be more than just compensation. At Capgemini we offer a range of core and flexible benefits and have a Peer recognition portal called Applaud.

You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com