Integration Engineer

CAPGEMINI; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Capgemini UK is seeking an Integration Engineer in Birmingham to design, develop, operate and improve ServiceNow integrations across enterprise systems, using Integration Hub, MID Servers and APIs to enable automated data exchange.

You'll work on platform operation, onboarding, security implementation and monitoring, with exposure to OSS/BSS/telecom environments and strong scripting in JavaScript on ServiceNow.

Qualifications

• Experience with ServiceNow Integration Hub and platform integration.
• REST APIs, TMF Open APIs, SOAP services, Scripted REST APIs, and transform maps experience.
• MID Server installation, configuration, troubleshooting, and support.
• Understanding of API security (OAuth2, mTLS, SSL, token management).
• JavaScript scripting on the ServiceNow platform.

Responsibilities

• Design and build ServiceNow integrations with enterprise systems.
• Operate and monitor integration platform components.
• Onboard new integrations and provide ongoing support.
• Implement and validate security controls for APIs.
• Document architectures, processes, and runbooks.

Skills

ServiceNow Integration Hub

REST & SOAP APIs

MID Server

API security (OAuth2, mTLS)

JavaScript on ServiceNow

OSS/BSS / telecom

Networking basics

Tools

Transform maps

Job description

Your role

As an Integration Engineer, you will be responsible for designing, developing, operating, and improving ServiceNow integrations with a wide range of enterprise systems, partner platforms, monitoring tools, and OSS/BSS applications. This role is central to creating a connected and automated operational ecosystem, with a primary focus on leveraging APIs, Integration Hub, and MID Servers to ensure seamless data exchange and process orchestration.

Your profile

In this role you will play a key role in:

• Integration Development
• Platform Operation
• Onboarding & Support
• Security Implementation
• Monitoring & Documentation

Required:

• Experience with a strong focus on ServiceNow Integration Hub and platform integration.
• Hands‑on expertise in REST APIs, TMF Open APIs, SOAP web services, Scripted REST APIs, and transform maps.
• Proven experience with MID Server installation, configuration, troubleshooting, and operational support.
• Understanding of API security, including OAuth 2.0, mutual TLS, SSL certificates, and token management.
• JavaScript scripting skills on the ServiceNow platform.
• Experience in telecom, OSS/BSS, or service assurance environment and network engineering.
• Basic networking knowledge including DNS, proxy, firewall, and connectivity troubleshooting.

Preferred Certification:

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Micro‑Certification – Integration Hub.
• ITIL 4 Foundation.
• Certifications in API Management (e.g., Apigee, MuleSoft), Cloud Integration (Azure, AWS), or Networking (CCNA).

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
• Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process.