Integration Engineer

CAPGEMINI; Bath; On-site; GBP 55,000 - 75,000; Full time

Job summary

Capgemini is seeking an Integration Engineer to design, develop, operate and improve ServiceNow integrations across enterprise systems, partner platforms and OSS/BSS applications. You will focus on APIs, Integration Hub and MID Servers to enable secure data exchange and orchestration.

You will contribute to integration development, platform operation, onboarding & support, security implementation, monitoring and documentation to ensure reliable, scalable service delivery in telecom environments.

Qualifications

• In-depth experience with ServiceNow Integration Hub and platform integration.
• Hands-on REST APIs, TMF Open APIs, SOAP, Scripted REST APIs and transform maps.
• Proven MID Server installation, configuration, troubleshooting and operational support.
• Understanding of API security including OAuth 2.0, mutual TLS, SSL certificates and token management.
• JavaScript scripting on the ServiceNow platform.
• Experience in telecom OSS/BSS or service assurance and network engineering.
• Basic networking knowledge including DNS, proxy, firewall and connectivity troubleshooting.

Responsibilities

• Integration Development
• Platform Operation
• Onboarding & Support
• Security Implementation
• Monitoring & Documentation

Skills

ServiceNow Integration Hub

REST APIs

SOAP web services

API security

JavaScript

MID Server

Telecom OSS/BSS

Networking basics

Tools

Transform maps

Job description

Your role

As an Integration Engineer, you will be responsible for designing, developing, operating, and improving ServiceNow integrations with a wide range of enterprise systems, partner platforms, monitoring tools, and OSS/BSS applications. This role is central to creating a connected and automated operational ecosystem, with a primary focus on leveraging APIs, Integration Hub, and MID Servers to ensure seamless data exchange and process orchestration.

In this role you will play a key role in:

• Integration Development
• Platform Operation
• Onboarding & Support
• Security Implementation
• Monitoring & Documentation

Your profile

Required:

• Experience with a strong focus on ServiceNow Integration Hub and platform integration.
• Hands‑on expertise in REST APIs, TMF Open APIs, SOAP web services, Scripted REST APIs, and transform maps.
• Proven experience with MID Server installation, configuration, troubleshooting, and operational support.
• Understanding of API security, including OAuth 2.0, mutual TLS, SSL certificates, and token management.
• JavaScript scripting skills on the ServiceNow platform.
• Experience in telecom, OSS/BSS, or service assurance environment and network engineering.
• Basic networking knowledge including DNS, proxy, firewall, and connectivity troubleshooting.

Preferred Certification:

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Micro‑Certification – Integration Hub.
• ITIL 4 Foundation.
• Certifications in API Management (e.g., Apigee, MuleSoft), Cloud Integration (Azure, AWS), or Networking (CCNA).

If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

Make it real – what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.