ServiceNow Architect & Development Lead

Intuition IT Solutions; Gran Bretaña; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Intuition IT Solutions in the United Kingdom is seeking an experienced ServiceNow Architect / Development Lead to guide design, development, and integration across the platform. You will work with platform owners and product managers to deliver improvements, configurations, and projects.

You will provide architecture oversight, governance, and technical guidance, develop Performance Analytics and Knowledge Articles, handle incidents with RCA, and mentor the team to ensure secure, scalable

Formación

• 7+ years of experience in ServiceNow design and implementation.
• Strong architecture and development expertise on the ServiceNow platform.
• Hands-on experience with ITSM Pro, ITOM and SAM Pro.
• Experience with governance, configuration and integrations.
• Knowledge of Performance Analytics and Knowledge Management.
• Proven design and implementation capabilities.
• Strong stakeholder management and communication skills.
• Experience handling critical incidents and RCA reports.
• Team leadership and conflict management skills.

Responsabilidades

• Lead ServiceNow architecture, design, development and implementation.
• Implement and configure ServiceNow ITSM Pro, ITOM and SAM Pro.
• Support platform enhancements aligned with business requirements and operating models.
• Provide architecture oversight, governance and technical guidance.
• Develop and support Performance Analytics and Knowledge Articles.
• Handle ServiceNow integrations and configuration activities.
• Support technology roadmaps and align with business objectives.
• Maintain design standards and security compliance.
• Provide training and user support for ServiceNow modules and capabilities.
• Manage customer cases and perform RCA for major incidents.
• Collaborate with platform owners, product managers and project teams to deliver activities.

Conocimientos

ServiceNow

Architecture

Development Leadership

ITSM Pro

ITOM

SAM Pro

Governance

Integrations

Incident RCA

Stakeholder management

Herramientas

ServiceNow Platform

ITSM Pro

ITOM

SAM Pro

Performance Analytics

Knowledge Management

Integrations

Descripción del empleo

Intuition IT Solutions in the United Kingdom is seeking an experienced ServiceNow Architect / Development Lead to guide design, development, and integration across the platform. You will work with platform owners and product managers to deliver improvements, configurations, and projects.

You will provide architecture oversight, governance, and technical guidance, develop Performance Analytics and Knowledge Articles, handle incidents with RCA, and mentor the team to ensure secure, scalable