ServiceNow Architect

Intuition IT Solutions; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

Intuition IT Solutions in the United Kingdom is seeking an experienced ServiceNow Architect / Development Lead to guide design, development, and integration across the platform. You will work with platform owners and product managers to deliver improvements, configurations, and projects.

You will provide architecture oversight, governance, and technical guidance, develop Performance Analytics and Knowledge Articles, handle incidents with RCA, and mentor the team to ensure secure, scalable

Qualifications

• 7+ years of experience in ServiceNow design and implementation.
• Strong architecture and development expertise on the ServiceNow platform.
• Hands-on experience with ITSM Pro, ITOM and SAM Pro.
• Experience with governance, configuration and integrations.
• Knowledge of Performance Analytics and Knowledge Management.
• Proven design and implementation capabilities.
• Strong stakeholder management and communication skills.
• Experience handling critical incidents and RCA reports.
• Team leadership and conflict management skills.

Responsibilities

• Lead ServiceNow architecture, design, development and implementation.
• Implement and configure ServiceNow ITSM Pro, ITOM and SAM Pro.
• Support platform enhancements aligned with business requirements and operating models.
• Provide architecture oversight, governance and technical guidance.
• Develop and support Performance Analytics and Knowledge Articles.
• Handle ServiceNow integrations and configuration activities.
• Support technology roadmaps and align with business objectives.
• Maintain design standards and security compliance.
• Provide training and user support for ServiceNow modules and capabilities.
• Manage customer cases and perform RCA for major incidents.
• Collaborate with platform owners, product managers and project teams to deliver activities.

Skills

ServiceNow

Architecture

Development Leadership

ITSM Pro

ITOM

SAM Pro

Governance

Integrations

Incident RCA

Stakeholder management

Tools

ServiceNow Platform

ITSM Pro

ITOM

SAM Pro

Performance Analytics

Knowledge Management

Integrations

Job description

We are looking for an experienced ServiceNow Architect / Development Lead to lead ServiceNow design, development, implementation and integration activities. The candidate will work closely with the customer's ServiceNow platform and product owners to deliver platform improvements, configurations and project-related activities.

Key Responsibilities

• Lead ServiceNow architecture, design, development and implementation.
• Implement and configure ServiceNow ITSM Pro, ITOM and SAM Pro.
• Support ServiceNow platform enhancements aligned with business requirements and target operating models.
• Provide architecture oversight, platform governance and technical guidance.
• Develop and support Performance Analytics and Knowledge Articles.
• Handle ServiceNow integrations and configuration activities.
• Support technology roadmaps and ensure alignment with business objectives.
• Maintain design standards and security compliance.
• Provide training and user support for ServiceNow modules and capabilities.
• Handle customer and severity cases and provide Root Cause Analysis (RCA) for major incidents.
• Work with platform owners, product managers and project teams to deliver assigned activities.

Required Skills & Experience

• 7+ years of experience in ServiceNow design and implementation.
• Strong experience in ServiceNow architecture and development.
• Hands-on experience with ITSM Pro, ITOM and SAM Pro.
• Experience in platform governance, configuration and integrations.
• Knowledge of Performance Analytics and Knowledge Management.
• Experience in technical design and implementation.
• Strong communication and stakeholder management skills.
• Experience handling critical incidents and producing RCA reports.
• Team handling and conflict management skills.