Remote ServiceNow Architect & Development Lead

Intuition IT Solutions Ltd; Greater London; A distancia; GBP 90.000 - 135.000; Jornada completa

Descripción de la vacante

Intuition IT Solutions Ltd is seeking an experienced ServiceNow Architect/Development Lead to drive design, development, implementation and integrations across the ServiceNow platform. The role collaborates with product owners to deliver platform improvements and configurations in a remote London-based setup.

The ideal candidate will have 7+ years of hands-on experience in ServiceNow architecture, ITSM Pro, ITOM and SAM Pro, with strong governance, stakeholder management and incident RCA skills.

Formación

• 7+ years of ServiceNow design and implementation experience.
• Strong architecture and development capability.
• Hands-on experience with ITSM Pro, ITOM and SAM Pro.
• Experience in governance, configuration and integrations.
• Knowledge of Performance Analytics and Knowledge Management.
• Experience in handling incidents and producing RCA reports.
• Excellent communication and stakeholder management skills.
• Team leadership and conflict management skills.

Responsabilidades

• Lead ServiceNow architecture, design, development and implementation.
• Implement and configure ITSM Pro, ITOM and SAM Pro.
• Provide architecture oversight, platform governance and technical guidance.
• Develop Performance Analytics and Knowledge Articles.
• Handle ServiceNow integrations and configuration activities.
• Support technology roadmaps and ensure alignment with business objectives.
• Maintain design standards and security compliance.
• Provide training and user support for ServiceNow modules.
• Handle customer and severity cases and provide RCA for major incidents.
• Work with platform owners, product managers and project teams to deliver assigned activities.

Conocimientos

ServiceNow design

ServiceNow implementation

ITSM Pro

ITOM Pro

SAM Pro

Platform governance

Integrations

Performance Analytics

Knowledge Management

RCA reports

Stakeholder mgmt

Team leadership

Descripción del empleo

Intuition IT Solutions Ltd is seeking an experienced ServiceNow Architect/Development Lead to drive design, development, implementation and integrations across the ServiceNow platform. The role collaborates with product owners to deliver platform improvements and configurations in a remote London-based setup.

The ideal candidate will have 7+ years of hands-on experience in ServiceNow architecture, ITSM Pro, ITOM and SAM Pro, with strong governance, stakeholder management and incident RCA skills.