ServiceNow Architect CSM focus Portal

JR United Kingdom; Leeds; Remote; GBP 65,000 - 90,000; Full time

Job summary

A leading company in the technology sector seeks a ServiceNow Architect with a focus on CSM Portal, offering a remote position. Ideal candidates will have extensive experience with ServiceNow, particularly in CSM and integration capabilities, along with strong problem-solving and communication skills. This role requires a proactive individual who can transform complex designs into effective solutions.

Qualifications

• Over 10 years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Strong problem-solving and communication skills, able to explain complex topics.

Responsibilities

• Support transversal design topics focusing on OnePortal integration.
• Propose help and assistance in design activities.

Skills

CSM Portal

CSDM

Workspaces

UI Builder

Flow Designer

Integrations

Problem-solving

Communication

Team Player

Job description

Social network you want to login/join with:

ServiceNow Architect CSM focus Portal, Leeds, West Yorkshire

Client: Innova Solutions

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• Over 10 years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication skills: able to explain complex topics to a non-IT audience, active listening, supportive attitude
• Proactive approach: propose help and assistance in design activities, identify areas for improvement, seek optimizations
• Team player: willing to support and assist team members, especially in challenging situations