ServiceNow Architect CSM focus Portal

Innova Solutions; United Kingdom; Remote; GBP 80,000 - 85,000; Full time

Job summary

Innova Solutions is seeking an experienced CSM architect for a fully remote role, involving support on OnePortal integration between Adobe and ServiceNow. The position requires extensive knowledge of CSM and ServiceNow Platform capabilities, along with strong problem-solving, communication skills, and a proactive team-oriented approach.

Qualifications

• 10+ years Hands-on ServiceNow experience.
• 3+ years on CSM & CSM Portal.
• Experience in designing and prototyping solutions.

Responsibilities

• Support on transversal design topics focusing on OnePortal integration.
• Customize management of CSM Portal and integrations.
• Detect improvement opportunities in design activities.

Skills

CSDM

Product roadmap awareness

Workspaces knowledge

UI Builder knowledge

Flow Designer knowledge

Integration with 3rd party tools

ServiceNow Platform knowledge

Portal management

CSM knowledge

Problem-solving skills

Communication skills

Team player

Job description

1 week ago Be among the first 25 applicants

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
• 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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