ServiceNow Architect CSM focus Portal

JR United Kingdom; Bradford; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company is seeking a skilled ServiceNow Architect with a CSM focus to work remotely across several countries. This role involves supporting design topics and integrating OnePortal between Adobe and ServiceNow. The ideal candidate will have over 10 years of hands-on experience, particularly in CSM, and should be adept at managing portal functionalities and integrations, contributing to team success with proactive communication and problem-solving skills.

Qualifications

• Hands-on experience with CSM and ServiceNow integrations.
• Ability to explain complex topics to non-IT audiences.
• Proactive in suggesting improvements.

Responsibilities

• Support transversal design topics and integrate OnePortal between Adobe and ServiceNow.
• Lead Portal management and customization efforts.
• Design and prototype solutions leveraging ServiceNow capabilities.

Skills

Knowledge of CSDM

Product roadmap awareness

UI Builder

Problem-solving skills

Communication skills

Team player attitude

Education

10+ years of ServiceNow experience

3+ years in CSM & CSM Portal

Tools

Integration Hub

ServiceNow Platform

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The ideal candidate will have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency in Workspaces, UI Builder, Flow Designer
• Experience with integrations using scripted APIs and Integration Hub
• Deep knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Hands-on experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
• 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills, capable of explaining complex topics to non-IT audiences
• Proactive attitude, suggesting improvements and optimizations
• Team player willing to support and assist when needed