ServiceNow Architect CSM focus Portal

JR United Kingdom; Kingston upon Hull; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the IT sector seeks a ServiceNow Architect with a focus on CSM and Portal integration. This fully remote position requires extensive knowledge of ServiceNow, CSM experience, and excellent communication skills to effectively collaborate with diverse teams.

Qualifications

• 10+ years of hands-on ServiceNow experience with 3+ years on CSM & CSM Portal.
• Strong problem-solving and communication skills.
• Proactive and capable team player.

Responsibilities

• Support transversal design topics focused on OnePortal integration between Adobe and ServiceNow.
• Manage portal customization and data exchange.

Skills

Knowledge of CSDM

Proficiency with Workspaces

Experience with integrations with 3rd party tools

Strong knowledge of the ServiceNow Platform

Portal management and customization skills

Designing and prototyping skills

Strong problem-solving skills

Excellent communication skills

Proactive attitude

Team player

Job description

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ServiceNow Architect CSM focus Portal, Kingston upon Hull, East Yorkshire

Client: Innova Solutions

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency with Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Strong knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
• 10+ years Hands-on ServiceNow experience with 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication skills, capable of explaining complex topics to non-IT audiences
• Proactive attitude, proposing help and optimizations
• Team player willing to support and assist when needed