ServiceNow Architect CSM focus Portal

JR United Kingdom; Ipswich; Remote; GBP 65,000 - 90,000; Full time

Job summary

A leading company seeks a ServiceNow Architect with a focus on CSM for a full remote position. The role requires extensive experience in ServiceNow integrations and customization, aimed at optimizing the client experience through effective portals. You will play a vital role in a collaborative team, utilizing technical and functional expertise to deliver innovative solutions.

Qualifications

• 10+ years of hands-on ServiceNow experience with 3+ years focused on CSM & CSM Portal.
• Experience with integrations using scripted APIs and Integration Hub.
• Strong problem-solving and communication skills, able to explain complex topics to non-IT audiences.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow.
• Manage and customize portals with a clear understanding of data exchange between systems.

Skills

CSDM

Workspaces

UI Builder

Flow Designer

ServiceNow Platform Knowledge

Prototyping Skills

Problem Solving

Communication

Teamwork

Job description

Social network you want to login/join with:

ServiceNow Architect CSM focus Portal, ipswich

col-narrow-left

Client:

Innova Solutions

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
• 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated