ServiceNow Architect CSM focus Portal

JR United Kingdom; Bristol; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the tech sector is seeking a ServiceNow Architect specializing in CSM for a full remote role from the UK, France, Poland, Portugal, or Spain. You will play a crucial role in integrating solutions leveraging ServiceNow's capabilities and improving design processes. This position requires an experienced professional with significant hands-on experience in ServiceNow, particularly CSM and its Portal functionalities, and a proactive approach to problem-solving within a team environment.

Qualifications

• 10+ years of hands-on experience with ServiceNow.
• 3+ years focusing on CSM & CSM Portal required.
• Strong design and prototyping skills.

Responsibilities

• Support transversal design topics with OnePortal integration between Adobe and ServiceNow.
• Work on customization and management of the ServiceNow Portal.
• Propose and assist in design activities.

Skills

CSDM

ServiceNow Platform knowledge

Integrations with 3rd party tools

Communication

Problem-solving skills

Team player

Job description

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ServiceNow Architect CSM focus Portal, bristol

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Client:

Innova Solutions

Location:

bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
• 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated