ServiceNow AI & Automation Specialist

Canadian Inclusion; Cambridge; Hybrid; GBP 43,000 - 49,000; Full time

Benefits offered by this job

Three weeks' vacation (four weeks t.y.

Five personal days

Comprehensive Medical, Dental and Visn

Employee stock ownership and RRSP

Flexible work options

Performance driven organization

Job summary

Canadian Inclusion is seeking a ServiceNow Administrator / Automation Analyst to support AI-enabled service improvement, automation, and ongoing enhancements of the ServiceNow platform. You will collaborate with business and technical stakeholders to understand processes, identify opportunities, and design, configure, test, and implement practical ServiceNow solutions.

The role combines hands-on ServiceNow experience with AI-driven workflow optimization, testing, and strong communication skills,

Qualifications

• 3–5 years of hands-on ServiceNow administration experience.
• CSA certification or equivalent practical experience.
• Experience with ServiceNow ITSM and core platform configuration.
• Hands-on experience with AI-enabled self-service and automation capabilities.
• Strong communication and stakeholder management skills.

Responsibilities

• Support AI-enabled service improvements and self-service initiatives.
• Identify opportunities to automate manual processes using Flow Designer and IntegrationHub.
• Design, build, and enhance Service Catalog items and workflows.
• Configure Employee Center and Service Portal and improve UX.
• Manage integrations between ServiceNow and enterprise systems.
• Translate business needs into process flows and requirements.
• Administer and enhance the ServiceNow platform and ITSM functionality.
• Create and execute test plans and coordinate UAT.
• Support releases, upgrades, and deployment validation.
• Document processes and communicate progress to stakeholders.
• Use data to drive continual improvement.

Skills

ServiceNow administration

ITSM

Flow Designer

AI automation

UAT testing

Education

ServiceNow CSA certification

Job description

Canadian Inclusion is seeking a ServiceNow Administrator / Automation Analyst to support AI-enabled service improvement, automation, and ongoing enhancements of the ServiceNow platform. You will collaborate with business and technical stakeholders to understand processes, identify opportunities, and design, configure, test, and implement practical ServiceNow solutions.

The role combines hands-on ServiceNow experience with AI-driven workflow optimization, testing, and strong communication skills,