Senior ServiceNow Admin: AI Platform & Integrations

Netcompany; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical via Vitality

Pension & Life Assurance

Certifications supported

Retail discounts

Employee Resource Groups

Job summary

Netcompany is seeking a ServiceNow Administrator to manage and optimise our AI platforms. You will govern multiple environments, implement best practices, and lead integrations while minimizing customization and debt. This role demands independent senior capability within a dynamic UK team.

You’ll configure ITSM/CSM, Now Assist, and related modules, manage data structures, and stay abreast of updates. A strong focus on sustainability and platform health will drive your daily work.

Qualifications

• 2+ years hands-on ServiceNow administration
• Experience across multiple modules
• Advanced configuration capabilities (workflows, Business Rules, Flow Designer)
• Experience with integrations and APIs
• Solid understanding of CMDB and CSDM
• Proven ability to operate independently in a senior capacity
• ServiceNow Certified System Administrator – mandatory
• ServiceNow Advanced Administrator – desirable
• ServiceNow Data Foundations Certification – desirable

Responsibilities

• AI Platform Administration & Governance: Administer ServiceNow instances across Dev, Test, Prod; enforce standards; manage upgrades and security.
• Configuration & Optimization: Configure core capabilities (AI, ITSM, CSM, Now Assist, EC/Portals, workflows, catalog, ITOM, PA); minimize customization.
• Integration & Data Management: Develop integrations via REST/SOAP; manage CMDB/data structures; data imports/exports.
• Stakeholder Engagement: Collaborate with architects/leads; guide users; troubleshoot; contribute to docs/runbooks.
• Identify opportunities to improve platform efficiency and sustainability.
• Stay current with ServiceNow updates and certifications.

Skills

ServiceNow Admin

Multi‑module experience

Workflows & Rule design

API Integrations

CMDB & CSDM

Independent senior capability

SN Admin cert

SN Advanced Admin

SN Data Foundations

Job description

Netcompany is seeking a ServiceNow Administrator to manage and optimise our AI platforms. You will govern multiple environments, implement best practices, and lead integrations while minimizing customization and debt. This role demands independent senior capability within a dynamic UK team.

You’ll configure ITSM/CSM, Now Assist, and related modules, manage data structures, and stay abreast of updates. A strong focus on sustainability and platform health will drive your daily work.