Senior ServiceNow Admin — AI Platform & Integrations

Netcompany Group A/S; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical via Vitality

Pension + Life Assurance

Certifications support

Retail discounts

Employee Resource Groups

Job summary

Netcompany is seeking a ServiceNow Administrator to manage and optimise our AI Platform across Dev, Test and Prod environments, delivering stable, scalable solutions with a focus on sustainability. You will configure core capabilities (ITSM, CSM, Now Assist), build integrations via REST/SOAP, manage CMDB/CSDM, and work closely with architects to enforce best practices.

A senior, independent contributor is essential, with the mandatory ServiceNow Certified System Administrator.

Qualifications

• 2+ years hands-on ServiceNow administration experience.
• Experience across multiple modules.
• Advanced configuration capability (workflows, Business Rules, Flow Designer).
• Experience with integrations and working with APIs.
• Solid understanding of CMDB and CSDM.
• Proven ability to operate independently in a senior capacity.
• ServiceNow Certified System Administrator – mandatory.
• ServiceNow Advanced Administrator – desirable.
• ServiceNow Data Foundations Certification – desirable.

Responsibilities

• Administer and oversee ServiceNow instances across Dev, Test, Prod environments.
• Establish and enforce configuration standards, guardrails, and best practices.
• Manage system upgrades, patches, and version updates with minimal disruption.
• Monitor platform performance, health, security, and user access controls.
• Configure core capabilities (ITSM, CSM, Now Assist, EC/Portals, workflows, catalog, ITOM, PA).
• Implement reusable, scalable components using out-of-the-box functionality.
• Minimize customization and avoid technical debt.
• Optimize system performance and user experience.
• Develop and maintain integrations (REST/SOAP APIs)
• Manage CMDB and data structures for integrity and accuracy.
• Oversee data imports, exports, and synchronization processes.
• Support API connections and middleware configurations.
• Collaborate with architects and technical leads on design standards.
• Provide guidance to users and support teams.
• Troubleshoot and resolve platform issues.
• Contribute to documentation and runbooks.

Skills

ServiceNow Admin

Multi-module

Workflow Designer

API Integrations

CMDB & CSDM

Independent Senior

SN Admin Cert

Advanced Admin

Data Foundations

Job description

Netcompany is seeking a ServiceNow Administrator to manage and optimise our AI Platform across Dev, Test and Prod environments, delivering stable, scalable solutions with a focus on sustainability. You will configure core capabilities (ITSM, CSM, Now Assist), build integrations via REST/SOAP, manage CMDB/CSDM, and work closely with architects to enforce best practices.

A senior, independent contributor is essential, with the mandatory ServiceNow Certified System Administrator.