Senior ServiceNow Administrator - Automation & Integrations

Netcompany; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private Medical Health care via Vitaly

Pension contribution

Life Assurance

Professional certifications supported

Retail discounts

Employee Resource Groups

Job summary

Netcompany is seeking a ServiceNow Administrator to manage and optimise ServiceNow AI Platforms with autonomy across Dev, Test and Prod. You will govern configurations, upgrades and performance while minimising technical debt.

The role demands API integrations, CMDB/CSDM stewardship and close collaboration with architects and support teams. Ideal candidates have 2+ years of hands-on ServiceNow administration, certification, and a proven capability to work independently in a senior capacity

Qualifications

• 2+ years hands-on ServiceNow administration experience.
• Experience across multiple modules.
• Advanced configuration capability (Workflows, Business Rules, Flow Designer).
• Experience with integrations and working with APIs.
• Solid understanding of CMDB and CSDM.
• Proven ability to operate independently in a senior capacity.
• ServiceNow Certified System Administrator – mandatory.
• ServiceNow Advanced Administrator – desirable.
• ServiceNow Data Foundations Certification – desirable.

Responsibilities

• Administer and oversee ServiceNow instances across Dev, Test, and Prod environments.
• Configure core capabilities (AI, ITSM, CSM, Now Assist, EC/Portals, workflows, catalog, ITOM, PA).
• Manage upgrades, patches, and version updates with minimal disruption.
• Monitor platform performance, security, and access controls.
• Develop and maintain integrations (REST/SOAP APIs).
• Oversee CMDB data structures and data integrity.
• Provide guidance to users and support teams; troubleshoot issues.

Skills

ServiceNow Admin

Multi-module ServiceNow

APIs & Integrations

CMDB & CSDM

Independent senior capacity

Job description

Netcompany is seeking a ServiceNow Administrator to manage and optimise ServiceNow AI Platforms with autonomy across Dev, Test and Prod. You will govern configurations, upgrades and performance while minimising technical debt.

The role demands API integrations, CMDB/CSDM stewardship and close collaboration with architects and support teams. Ideal candidates have 2+ years of hands-on ServiceNow administration, certification, and a proven capability to work independently in a senior capacity