Senior ServiceNow Solutions Architect (AI-Driven Delivery)

Involved Solutions; Greater London; Hybrid; GBP 68,000 - 100,000; Full time

Job summary

Involved Solutions is seeking a Senior ServiceNow Technical Consultant to design and deliver enterprise ServiceNow solutions across complex client engagements. This hands-on role combines solution design, configuration, integrations and technical leadership, working directly with customers to understand requirements and define future state solutions while incorporating AI capabilities into workflows.

The role requires strong, hands-on ServiceNow experience, customer-facing workshops, and the

Qualifications

• Strong ServiceNow professional services or consulting experience.
• Hands-on experience designing and delivering ServiceNow solutions.
• Strong understanding of ServiceNow configuration, workflows and integrations.
• Experience translating business requirements into technical solutions.
• Strong customer-facing workshop and stakeholder management experience.
• Experience reviewing technical configuration, integrations, testing and documentation.
• Experience incorporating AI into workflows, solutions or business processes.
• Ability to independently lead technical delivery and resolve complex issues.
• Experience mentoring or supporting other ServiceNow consultants.

Responsibilities

• Design and deliver scalable ServiceNow workflow solutions using platform best practices.
• Translate business requirements into technical specifications, user stories and solution designs.
• Lead customer workshops covering current state and future state processes.
• Provide hands on technical leadership across ServiceNow configuration and integrations.
• Review and validate technical deliverables, testing and documentation.
• Guide customers through technical decisions and platform best practices.
• Integrate AI capabilities into workflows, customer solutions and decision making processes.
• Lead smaller projects and provide guidance to Technical and Associate Technical Consultants.
• Support delivery reporting across risks, actions and engagement progress.

Skills

ServiceNow

Solution design

Stakeholder workshops

Technical leadership

Integrations experience

Tools

ServiceNow

Job description

Involved Solutions is seeking a Senior ServiceNow Technical Consultant to design and deliver enterprise ServiceNow solutions across complex client engagements. This hands-on role combines solution design, configuration, integrations and technical leadership, working directly with customers to understand requirements and define future state solutions while incorporating AI capabilities into workflows.

The role requires strong, hands-on ServiceNow experience, customer-facing workshops, and the