Service Transition Lead – ITIL & BAU Readiness

Solirius LTD; Greater London; Hybrid; GBP 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Bonus Scheme

Private Healthcare Insurance

25 Days Annual Leave + Bank Holidays

Development training allowance

Zusammenfassung

Solirius Reply is seeking a Service Transition Manager to move services from delivery into live support, ensuring smooth handovers into BAU and well-defined governance. The role centers on service readiness and end-to-end transition management.

You will coordinate across delivery, support and operations, engaging with client stakeholders and Service Owners to guarantee clear operational expectations and a successful handover.

Qualifikationen

• 5+ years of industry experience in delivery management and service management roles.
• Experience managing service transition from development into live support environments.
• Knowledge of acceptance into service processes and service readiness criteria.
• Knowledge of IT service management practices, including incident, change, and release management, along with ITIL.
• Experience communicating with stakeholders and coordinating across delivery, support, and operations.
• Experience working with Service Owners.

Aufgaben

• Transition a service from development into live support and BAU, following an Acceptance into service process defined by the client.
• Coordinate cross-functional teams across delivery, support, and operations to enable successful service transition.
• Work with stakeholders within client-defined governance throughout the transition process.
• Partner with Service Owners to support service readiness and operational handover.

Kenntnisse

Stakeholder communication

Delivery management

Service transition

Governance

Cross-functional coordination

Tools

ServiceNow

JIRA

Jobbeschreibung

Solirius Reply is seeking a Service Transition Manager to move services from delivery into live support, ensuring smooth handovers into BAU and well-defined governance. The role centers on service readiness and end-to-end transition management.

You will coordinate across delivery, support and operations, engaging with client stakeholders and Service Owners to guarantee clear operational expectations and a successful handover.