Service Transition Manager - Drive Seamless Live Deployments

Solirius Reply; Greater London; Hybrid; GBP 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Bonus Scheme

Private Healthcare

25 Days Leave

Training Days

Parental Leave

Fertility Leave

Pension

EAP

Gym Membership

Cycle to Work

Flexible Working

Away Days

Zusammenfassung

Solirius Reply, part of the Reply Group, is seeking a Service Transition Manager to move services from development into live support and BAU, focusing on service readiness, governance and cross-functional collaboration.

You will work with Service Owners, manage stakeholders under client governance, and bring strong ITIL knowledge, ServiceNow and JIRA experience to ensure smooth transitions and measurable business outcomes.

Qualifikationen

• 5+ years of industry experience in delivery management and service management roles.
• Experience managing service transition from development into live support environments.
• Knowledge of acceptance into service processes and service readiness criteria.
• Knowledge of IT service management practices, including incident, change, and release management, with ITIL.

Aufgaben

• Transition a service from development into live support and BAU, following an Acceptance into service process defined by the client.
• Coordinate cross-functional teams across delivery, support, and operations to enable successful service transition.
• Work with stakeholders within client-defined governance throughout the transition process.
• Partner with Service Owners to support service readiness and operational handover.

Kenntnisse

Delivery management

Service management

ITIL

Stakeholder management

Client engagement

Tools

ServiceNow

JIRA

Jobbeschreibung

Solirius Reply, part of the Reply Group, is seeking a Service Transition Manager to move services from development into live support and BAU, focusing on service readiness, governance and cross-functional collaboration.

You will work with Service Owners, manage stakeholders under client governance, and bring strong ITIL knowledge, ServiceNow and JIRA experience to ensure smooth transitions and measurable business outcomes.