Production Technician

trekbikes; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days leave

Employee discounts on bikes

Counselling services

Virtual GP services

Healthcare cashback

Gym discounts

Cycle to work

EV salary sacrifice

Family-friendly policies

Job summary

Trek is hiring a Production Technician in Battersea to keep bikes in peak condition and to deliver outstanding customer experiences. You will ride closely with new models and play a key role in the service team, helping ensure repairs are accurate and timely.

Ideal candidates have 3+ years in a bicycle service centre, strong communication, and a collaborative mindset, with a passion for learning new methods and technologies.

Qualifications

• 3+ years of experience in a bicycle Service Centre.
• Strong communication and leadership abilities.
• Proactive, detail‑oriented and eager to learn.

Responsibilities

• Care for bikes so riders enjoy every moment on them.
• Lead the team on the most complex repairs with accuracy.
• Support the team's technical quality and consistency through guidance.
• Build trust with customers through expertise and service.

Skills

Bicycle servicing

Customer service

Communication

Leadership

Attention to detail

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other's success and grow together as a team. We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity-because fairness and inclusion matter to us.

Together, we'll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for:

Position: Production Technician

Location: Battersea

Job Type: Full Time

What you'll do

As a Trek Production Technician, every day brings something a little different. Your role is focused on caring for bikes so their riders can enjoy every moment on them. You'll also be one of the first to work with brand‑new models before they hit the shop floor, something many people find especially exciting.

Most importantly, you'll build trust with customers who rely on your expertise to keep their gear running beautifully. As the Lead Technician, you'll complete over half of the team's repairs, taking on the most complex work with accuracy, confidence, and care.

This is a role where your experience, attention to detail, and problem‑solving skills will really shine. Communication and leadership will also be key as you help support the team's technical quality and consistency.

What you'll bring to the team

• 3+ years of experience in a bicycle Service Centre
• A positive, self‑motivated attitude and a collaborative, team‑focused approach
• A warm, approachable manner with strong listening skills and a genuine desire to help-even on busy days
• Excellent communication skills
• Strong attention to detail and a love for hands‑on problem solving
• Enthusiasm for learning more about bicycle servicing
• A commitment to ongoing learning and staying up to date with new methods and technologies

If you don't meet every requirement but feel you bring something special to the role, we'd love to hear your story. Please share in your cover letter why you feel you're a great fit.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us!