Service Technician

Trek Bikes; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave per year

Discounted employee purchase scheme on

24/7 employee assistance program

24/7 virtual GP services

Healthcare cashback scheme

Cycle to work scheme

Salary Sacrifice EV vehicle scheme

Enhanced Family Friendly policies

Job summary

Trek Bikes in Shrewsbury is seeking a Service Technician on a zero hour contract to service bikes, troubleshoot repairs, and help customers enjoy confident riding experiences. You’ll work hands-on with a range of bikes and build strong relationships with riders who rely on your expertise.

Benefiting from a welcoming team and opportunities to grow your technical skills in a supportive environment, you’ll join a company known for its flexible working options and family‑friendly policies.

Qualifications

• Willingness to learn bike servicing and bike tech
• Good communication and customer service skills
• Careful and detail‑oriented with hands‑on problem solving

Responsibilities

• Care for bikes so owners can enjoy every ride
• Troubleshoot repairs and service a wide variety of bikes
• Build trusting relationships with riders relying on your expertise
• Complete quick adjustments or more complex repairs
• Grow technical skills in a supportive environment

Skills

Positive attitude

Customer service

Communication

Detail oriented

Problem solving

Willingness to learn

Tools

Bike servicing tools

Job description

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us. Together, we’ll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for: Position: Service Technician Location: Shrewsbury Job Type: Zero Hour Contract

What you’ll do

As a Trek Service Technician, each day brings something new and hands‑on. Your work centres around caring for bikes so their owners can enjoy every ride with confidence. You’ll troubleshoot repairs, service a wide variety of bikes, and often be one of the very first to work on brand‑new models before they reach the sales floor. Just as important, you’ll build trusting relationships with riders who rely on your expertise to keep their bikes running smoothly. Whether you’re completing a quick adjustment or handling a more complex repair, your care and attention will help create memorable experiences for our customers. We’re looking for a teammate who brings warmth, great communication, and a genuine desire to learn. If you love helping others, enjoy practical problem‑solving, and want to grow your technical skills in a supportive environment, this could be a wonderful fit.

What you’ll bring to the team

• A positive, self‑motivated approach and a willingness to support your teammates
• A warm, friendly manner with strong listening skills and a desire to help—even on busy days
• Clear and confident communication
• Excellent attention to detail and a love for hands‑on problem solving
• Curiosity and eagerness to learn about bicycle servicing
• A commitment to developing your skills and staying up to date with new technologies

We’re always excited to meet people who bring passion, drive, and potential.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you. If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.