Service Technician

Trek; Shrewsbury; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual leave

Purchase scheme

Counselling services

Virtual GP

Healthcare cashback

Gym discounts

Charity leave

Death in service

Cycle to work

EV salary sacrifice

Family policies

Job summary

Trek in Shrewsbury is hiring a Service Technician to join our bikes-focused team. You’ll care for bicycles, troubleshoot repairs, service a wide range of models, and sometimes work on brand-new bikes before they hit the floor.

We value warmth, clear communication, and a hands-on problem-solving approach. This zero-hour contract offers flexible hours and the chance to grow technical skills in a supportive environment, with benefits including 25 days leave and a bike-friendly employee discount.

Qualifications

• DIY bike maintenance and repair knowledge implied by role.
• Strong communication with customers during service.

Responsibilities

• Care for bikes to ensure reliable performance.
• Troubleshoot repairs and service a variety of bikes.
• Work on brand-new models before they reach sale floor.

Skills

Hands-on problem solving

Customer service

Communication

Attention to detail

Teamwork

Willingness to learn

Tools

Bike servicing tools

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other's success and grow together as a team. We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity - because fairness and inclusion matter to us.

Together, we'll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for:

Position: Service Technician
Location: Shrewsbury
Job Type: Zero Hour Contract

What you'll do

As a Trek Service Technician, each day brings something new and hands-on. Your work centres around caring for bikes so their owners can enjoy every ride with confidence. You'll troubleshoot repairs, service a wide variety of bikes, and often be one of the very first to work on brand-new models before they reach the sales floor.

Just as important, you'll build trusting relationships with riders who rely on your expertise to keep their bikes running smoothly. Whether you're completing a quick adjustment or handling a more complex repair, your care and attention will help create memorable experiences for our customers.

We're looking for a teammate who brings warmth, great communication, and a genuine desire to learn. If you love helping others, enjoy practical problem-solving, and want to grow your technical skills in a supportive environment, this could be a wonderful fit.

What you'll bring to the team

• A positive, self-motivated approach and a willingness to support your teammates
• A warm, friendly manner with strong listening skills and a desire to help-even on busy days
• Clear and confident communication
• Excellent attention to detail and a love for hands-on problem solving
• Curiosity and eagerness to learn about bicycle servicing
• A commitment to developing your skills and staying up to date with new technologies

If you don't meet every requirement but believe you'd be a great addition to our team, please tell us in a cover letter why. We're always excited to meet people who bring passion, drive, and potential.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!