Service Technical Planner

Confidential; East Midlands; On-site; GBP 26,000 - 36,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Service Technical Planner in Chesterfield to join the Service Administration team. The role focuses on validating service jobs, coordinating resources, and ensuring timely delivery of contracted works with high customer satisfaction.

Office-based with standard weekday hours. You will verify details, allocate engineering resources, and manage schedules to optimise utilisation while keeping stakeholders informed and maintaining service level agreements.

Qualifications

• Experience in technical scheduling, logistics planning, or field service coordination.
• Proficient IT skills including scheduling systems, CRM software and route optimisation tools.
• Understanding of SLAs and performance metrics.

Responsibilities

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Communicate schedule updates promptly to relevant parties.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.

Skills

Planning

Attention to detail

Communication

Problem solving

Tools

CRM software

Scheduling systems

Route optimisation tools

Job description

Job Role: Service Technical Planner

Location: Chesterfield, S41

Our client a well established manufacturing organisation based in Chesterfield is seeking a dedicated and detail-oriented Service Technical Planner to join their dynamic, friendly Service Administration team.

This exciting role is crucial in ensuring the efficient delivery of contracted service works and reactive breakdowns and repairs, while optimising resource utilisation and maintaining high standards of customer satisfaction.

As a Service Technical Planner, your role will include:

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources required.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Ensure engineers are fully briefed and equipped.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Our client is looking for a candidate who embodies the following competencies and experience:

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Ability to manage competing priorities under pressure.
• Proactive problem-solving and decision-making skills.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with strong accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.
• Understanding of service-level agreements and performance metrics.

Working Hours - Monday to Friday 8:30am - 5:00pm office based

If you are a proactive individual with a passion for optimising service delivery and enhancing customer satisfaction, this is an excellent opportunity to advance your career. The organisation offers a supportive environment where your contributions will be valued and recognised.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.