Service Planner

ALUP Kompressoren GmbH; Dromore; On-site; GBP 30,000 - 42,000; Full time

Job summary

Service Alup UK in the United Kingdom is seeking a Service Planner to coordinate day-to-day work schedules for our Field Service Engineers, ensuring timely and efficient service delivery.

You will manage SAP planning, allocate orders, liaise with customers, monitor progress, and support service contract promotions while maintaining accurate records in SAP.

This on-site role requires UK residency, strong planning, communication, and PC skills; SAP experience is desirable and training is provided.

Qualifications

• Experience in business administration
• Excellent communication and interpersonal skills
• Strong planning and organising skills
• Ability to manage and prioritise workload
• Excellent PC skills including Microsoft Office
• Excellent telephone manner
• SAP knowledge and experience desirable
• Good knowledge of Microsoft Office applications
• Experience of working with SAP, however training will be provided

Responsibilities

• Plan day-to-day work schedules for Field Service Engineers
• Effectively manage the use of SAP planning systems
• Set engineers' work schedules to maximise efficiency and minimise non-utilised hours
• Allocate and release orders to engineers prior to site visits
• Liaise with customers by phone or e-mail to arrange service visits
• Monitor and record progress of customer orders and plan additional work
• Promote service contracts
• Maintain orders within SAP for reporting
• Liaise with Field Service Engineers, Service Sales Managers and other departments
• Collate information from Field Service Engineers to keep customer records up to date
• Perform other ad-hoc duties as required

Skills

Planning

Communication

Time management

Customer liaison

Tools

SAP

Microsoft Office

Job description

Service Alup UK - United Kingdom Northern Ireland

As a Service Planner, your mission is to take responsibility for planning the day-to-day work schedules of our Field Service Engineers, ensuring that all planned service requirements are met in a timely and efficient manner.

You will

• Effectively manage the use of the SAP planning systems.
• Set the Engineers work schedules so as to maximise efficiency and minimise non utilised hours.
• Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
• Take an active part in the promotion of service contracts.
• Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers and internal departments to expedite customer requests.
• Regularly liaise with the Planning Team Leader, Service Manager, Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
• Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
• Other Ad-Hoc Duties as Required.

To succeed, you will need

• Experience of working in business administration.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience desirable.
• Good knowledge of Microsoft Office applications.
• Experience of working with SAP, however training will be provided.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role requires you to work on-site at our office in Dromore.

You must be a UK resident and have a valid UK work permit if required.