Service Team Leader: Coach Techs & Elevate Customer Service

Toyota Material Handling UK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and commission

Company pension

Company vehicle and fuel card

Sick pay

Critical illness cover

Eye tests

Annual flu vaccinations

EAP (24/7)

Employee benefits platform with-dis���

Job summary

Toyota Material Handling UK is seeking a proactive Service Operations Leader to guide a team of Service Technicians and drive performance and customer satisfaction. You will manage regional customer relationships and ensure consistently high service standards.

The role involves hands-on technician duties during peak demand while coordinating workload, safety and continuous improvement across the team. Strong leadership and communication are essential to succeed.

Qualifications

• Proven ability to lead, coach and develop a team of technicians.
• Strong focus on customer service and relationship management.
• Excellent communication and organisational skills.
• Knowledge of service operations and customer support environments.
• Self‑management and personal accountability.

Responsibilities

• Lead and coach a team of Service Technicians to drive performance and customer satisfaction.
• Strengthen customer relationships within the regional area and ensure high service standards.
• Support field operations by undertaking technician duties during peak demand.
• Monitor team performance, plan workload and allocate resources to meet targets.
• Promote safety, continuous improvement and technical excellence across the team.

Skills

Leadership

Coaching

Customer service

Communication

Time management

Safety culture

Team development

Job description

Toyota Material Handling UK is seeking a proactive Service Operations Leader to guide a team of Service Technicians and drive performance and customer satisfaction. You will manage regional customer relationships and ensure consistently high service standards.

The role involves hands-on technician duties during peak demand while coordinating workload, safety and continuous improvement across the team. Strong leadership and communication are essential to succeed.