Regional Field Service Manager: Lead & Develop Technicians

Toyota Material Handling Logistics Solutions AB; Norwich; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Company vehicle

Fuel card

Sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

Employee Assistance Programme

Discount platform

Job summary

Toyota Material Handling UK is seeking a Service Team Manager to lead and motivate a field-based technician team across your region, delivering industry-leading customer service and maintaining safety standards.

You will coach, appraise performance, manage customer relationships, and drive operational performance while supporting technicians on-site and coordinating with internal departments.

Qualifications

• Experience leading a service/aftersales team.
• Strong customer service and relationship management.
• Technical experience with forklift trucks or materials handling equipment.
• Excellent communication and people management skills.
• Ability to coach, motivate and develop others; strong organisation.
• Full UK driving licence.

Responsibilities

• Lead, coach and support a team of service technicians, fostering a high-performance, customer-focused culture.
• Manage customer relationships across your region with professional, responsive service.
• Conduct regular performance reviews and development discussions with your team.
• Monitor KPIs: productivity, utilisation, CS, and first-time fix rates; act on gaps.
• Support technicians with technical and operational challenges on-site as needed.
• Coordinate with internal departments to ensure effective service delivery.
• Promote health, safety and compliance; identify continuous improvement opportunities.
• Attend customer sites and carry out technician duties as required.

Skills

Team leadership

Customer service

People management

Coaching

Problem solving

Driving licence

Job description

Toyota Material Handling UK is seeking a Service Team Manager to lead and motivate a field-based technician team across your region, delivering industry-leading customer service and maintaining safety standards.

You will coach, appraise performance, manage customer relationships, and drive operational performance while supporting technicians on-site and coordinating with internal departments.