Regional Service Team Manager - Field Tech Leader

Toyota Material Handling UK; Norwich; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and commission

Attractive company pension

Company vehicle

Fuel card

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with instantDiscount

Job summary

Toyota Material Handling UK is seeking a Service Team Manager to lead a team of field-based technicians, delivering industry-leading customer service across the region. You will provide day-to-day coaching, support, and guidance while ensuring service standards, safety, and performance targets are met.

You will mentor technicians, drive performance improvements, manage customer relationships, and work with internal teams to ensure effective service delivery.

Qualifications

• Experience leading or supervising a team within service, engineering, or aftersales.
• Strong customer service and relationship management skills.
• Technical experience with forklift trucks or materials handling equipment.
• Excellent communication and people management abilities.
• Ability to coach, motivate and develop others; valid UK driving licence.

Responsibilities

• Lead, coach, and support a team of service technicians, promoting a high-performance and customer-focused culture.
• Manage customer relationships across your region, ensuring a professional and responsive service is delivered at all times.
• Conduct regular performance reviews, one-to-ones, and development discussions with your team.
• Monitor and improve key performance indicators, including productivity, utilisation, customer satisfaction, and first-time fix rates.
• Support technicians with technical and operational challenges, providing guidance and expertise where required.
• Carry out technician duties and attend customer sites as needed to support business demands.
• Work closely with internal departments to ensure effective communication and service delivery.
• Manage and resolve customer concerns promptly and professionally.
• Promote and maintain high standards of health, safety, and compliance across the team.
• Identify opportunities for continuous improvement and implement best practices within your region.

Skills

Leadership

Coaching

Customer service

People management

Communication

Relationship management

Driving licence

Tools

Forklift trucks

Materials handling equipment

Plant equipment

Job description

Toyota Material Handling UK is seeking a Service Team Manager to lead a team of field-based technicians, delivering industry-leading customer service across the region. You will provide day-to-day coaching, support, and guidance while ensuring service standards, safety, and performance targets are met.

You will mentor technicians, drive performance improvements, manage customer relationships, and work with internal teams to ensure effective service delivery.