Regional Service Team Lead — Customer-Driven Tech Ops

Toyota Material Handling Romania; Norwich; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and commission

Attractive company pension

Company vehicle

Fuel card

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with instantDiscount

Job summary

Toyota Material Handling UK is seeking a Service Team Manager to lead a team of field-based technicians, delivering industry-leading customer service across your region. You will coach, support, and drive performance while upholding safety and service standards.

The role focuses on people development, customer relationships, and continuous improvement, with strong emphasis on KPIs such as productivity, first-time fix rates, and customer satisfaction.

Qualifications

• Previous experience leading or supervising a team within a service, engineering, or aftersales environment.
• Strong customer service and relationship management skills.
• Technical experience with forklift trucks, materials handling equipment, or related industry.
• Excellent communication and people management skills.
• Proactive, results-driven, able to coach and develop others; full UK driving licence.

Responsibilities

• Lead, coach, and support a team of service technicians, promoting a high-performance and customer-focused culture.
• Manage customer relationships across your region, ensuring a professional and responsive service is delivered at all times.
• Conduct regular performance reviews, one-to-ones, and development discussions with your team.
• Monitor and improve key performance indicators: productivity, utilisation, customer satisfaction, and first-time fix rates.
• Support technicians with technical and operational challenges, providing guidance and expertise where required.
• Carry out technician duties and attend customer sites as needed to support business demands.
• Work closely with internal departments to ensure effective communication and service delivery.
• Manage and resolve customer concerns promptly and professionally.
• Promote and maintain high standards of health, safety, and compliance across the team.
• Identify opportunities for continuous improvement and implement best practices within your region.

Skills

Leadership

Customer service

Technical forklift knowledge

Communication

People management

Driving licence

Job description

Toyota Material Handling UK is seeking a Service Team Manager to lead a team of field-based technicians, delivering industry-leading customer service across your region. You will coach, support, and drive performance while upholding safety and service standards.

The role focuses on people development, customer relationships, and continuous improvement, with strong emphasis on KPIs such as productivity, first-time fix rates, and customer satisfaction.