Service Team Manager

Toyota Material Handling UK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and commission

Company pension

Company vehicle and fuel card

Sick pay

Critical illness cover

Eye tests

Annual flu vaccinations

EAP (24/7)

Employee benefits platform with-dis���

Job summary

Toyota Material Handling UK is seeking a proactive Service Operations Leader to guide a team of Service Technicians and drive performance and customer satisfaction. You will manage regional customer relationships and ensure consistently high service standards.

The role involves hands-on technician duties during peak demand while coordinating workload, safety and continuous improvement across the team. Strong leadership and communication are essential to succeed.

Qualifications

• Proven ability to lead, coach and develop a team of technicians.
• Strong focus on customer service and relationship management.
• Excellent communication and organisational skills.
• Knowledge of service operations and customer support environments.
• Self‑management and personal accountability.

Responsibilities

• Lead and coach a team of Service Technicians to drive performance and customer satisfaction.
• Strengthen customer relationships within the regional area and ensure high service standards.
• Support field operations by undertaking technician duties during peak demand.
• Monitor team performance, plan workload and allocate resources to meet targets.
• Promote safety, continuous improvement and technical excellence across the team.

Skills

Leadership

Coaching

Customer service

Communication

Time management

Safety culture

Team development

Job description

Leading, coaching and developing a team of Service Technicians to drive performance, engagement and customer satisfaction.

Managing and strengthening customer relationships within your regional area, ensuring a consistently high standard of service is delivered.

Supporting field operations by undertaking technician duties when required, providing hands‑on assistance during periods of peak demand or operational need.

Monitoring team performance, workload planning and resource allocation to ensure service targets and customer expectations are met.

Promoting a culture of safety, continuous improvement and technical excellence across the team.

Working collaboratively with internal departments to resolve customer issues and support business objectives.

We are looking for someone who has knowledge of service operations and providing excellent customer service.

Strong leadership, coaching and team development skills.

Excellent communication and relationship‑building abilities.

Effective self‑management and personal accountability.

Strong organisational and time management skills.

Technical understanding of service operations and customer support environments.

Our Offer

Toyota Material Handling is the world's leading manufacturer of material handling equipment, providing innovative solutions and expert support across the UK.

Our people are at the heart of our success. We foster a culture of continuous improvement, encouraging employees to develop their skills, share ideas and make a real impact. We are committed to creating a safe, inclusive and supportive environment where everyone feels valued and empowered to reach their full potential.

Toyota Material Handling UK is proud to be an equal opportunities employer.

We carefully review every application we receive. Due to the high volume of applications, only candidates selected for interview will be contacted.

• Competitive salary and commission scheme
• Attractive company pension with a generous employer contribution
• Company vehicle and fuel card
• Company sick pay
• Voluntary critical illness cover
• Free eye tests and annual flu vaccinations
• 24/7 Employee Assistance Programme
• Employee benefits platform with discounts and savingsYou'll receive industry‑leading training and ongoing support to help you succeed, along with excellent opportunities for career progression within Toyota Material Handling.